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Director of Quality, Legal Operations

2 months ago

Atlanta, United States EvenUp Full time
Job DescriptionJob Description

EvenUp is on a mission to support injury law firms across America in providing a consistent and high standard of representation, ensuring that every injury victim who seeks their legal assistance can expect a fair resolution. We’ve helped thousands of victims get fair compensation by empowering their representation with best-in-class insights, automation, and document creation.

The Legal Operations Team is dedicated to delivering exceptional service and excellence in document drafting, ensuring our clients receive consistently high-quality work products. As our Director of Quality, you will be a key leader in ensuring that our operations consistently deliver high-quality outputs that meet or exceed industry standards. This role is designed for a detail-oriented leader passionate about quality assurance, process improvement, and maintaining consistency across all operations. Your success in this position will be measured by your ability to uphold and enhance the quality of our deliverables, minimize errors, and ensure that our processes are efficient, reliable, and scalable.

What you'll do:

  • Develop and implement strategies to enhance the quality and consistency of our deliverables, ensuring they meet the highest standards

  • Partner cross-functionally with Product, Data Science, Delivery, and Learning and Development teams to create drafting templates and repositories

  • Build and manage a team dedicated to quality assurance, fostering a culture of precision, reliability, and continuous improvement

  • Work closely with other leaders to identify and implement quality improvements and best practices

  • Establish and track quality-related KPIs, using insights to drive continuous improvements and maintain high standards

  • Lead initiatives to refine and scale processes, ensuring they are both efficient and produce consistent quality outputs

What we look for:

  • 5+ years of experience in litigation in big law, high-value personal injury claims, with an emphasis on research and drafting 

  • Proven experience in leading teams to maintain and enhance quality standards across operations.

  • Strong analytical skills with the ability to identify and address quality issues effectively.

  • Demonstrated success in refining processes to ensure consistent quality and reliability across a variety of experience levels

  • Effective in aligning cross-functional teams to set and achieve shared quality goals.

  • A track record of delivering high-quality outputs through meticulous attention to detail and process improvement.

Benefits & Perks:

Our goal is to empower every team member to contribute to our mission of fostering a more just world, regardless of their role, location, or level of experience. To that end, we offer:

  • Choice of medical, dental, and vision insurance plans for you and your family

  • Flexible paid time off and 10+ holidays per year

  • A stipend to upgrade your home office for fully-remote roles

  • 401k for US-based employees

About EvenUp:

EvenUp is a venture-backed generative AI startup that ensures injury victims are awarded the full value of their claims, expanding the $100B+ in awards granted to injury victims each year. Every year, the legal system has made it difficult for millions of ordinary people to seek justice, especially for folks without means or who come from underrepresented backgrounds. Our vision is to help these injury victims get the justice they deserve, irrespective of their income, demographics, or the quality of their legal representation.

EvenUp operates across a variety of personal injury cases, including motor vehicle accidents and negligence claims. Our AI-driven software empowers attorneys to accurately assess the value of these cases by doing a core part of their workflow (legal drafting), enabling them to secure larger settlements in record time. As EvenUp evaluates more cases, our proprietary data grows, enhancing the precision of our predictions and delivering more value to both attorneys and victims alike.

We are one of the fastest growing startups ($0 to $25M in ARR in < 3 years) and are funded by some of the best investors in the world, including Signalfire, Bain, and Bessemer, who led our recent $50M Series B. Learn more about www.evenuplaw.com.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.