Warehouse Supervisor/CS Representative

4 weeks ago

Richmond, United States Bandai Namco Toys & Collectibles America Inc. Full time
Job DescriptionJob Description

Managing warehouse in compliance with company's policies and vision. Responsible for all operations of receiving, warehousing, distribution, and maintenance. Setting up layout and ensure efficient space utilization. Acting as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

ESSENTIAL JOB FUNCTIONS

  • Responsible for necessary key data entry into the designated software such as receiving products, transfers, etc.
  • Verifies and keeps records on incoming and outgoing shipments and prepares items for shipments.
  • Provides assistance with assembled products if needed.
  • Creates and maintains new product sheets.
  • Helps coordinate for receiving of priority products.
  • Responsible for documenting the unloading, staging, and categorizing of all products received.
  • Ensures safety and security issues of warehouse operations.
  • Discusses with the management in order to hire enough temporary employees for smooth operation and assists and trains temporary employees when necessary.
  • Supervises the temporary employees assigned to load the outgoing containers; report any incidents/accidents to the supervisor.
  • Operates, maintains automobile/forklifts.
  • Researches, identifies, and presents new ideas to improve warehouse operations.
  • Attends and participates in regularly scheduled and impromptu meetings.
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Performs other related duties as assigned.

REQUIRED SKILLS AND ABILITIES

CORE SKILLS

Excellent verbal and written communication skills.

Excellent supervisory and interpersonal skills.

Thorough understanding of warehouse policies and procedures.

Ability to input, retrieve and analyze data

Hands-on commitment to getting the job done

Customer orientation and ability to adapt/respond to different types of characters

Ability to multi-task, prioritize, and manage time effectively



EDUCATIONAL REQUIREMENTS

High school diploma or equivalent required; Associate degree preferred.

EXPERIENCE AND WORK REQUIREMENTS

  • At least five years of related experience required; supervisory experience strongly preferred.
  • Preferred experience in the trading card game business.
  • Fluent in Spanish preferred (not required)

CERTIFICATES/LICENSES

  • Valid Driver's License

MENTAL, PHYSICAL, AND ENVIRONMENTAL REQUIREMENTS

WORK ENVIRONMENT

Warehouse environment

WORKPLACE TEMPERATURE

Typical office/ warehouse

WORK CONDITIONS

Warehouse environment

NOISE LEVEL

High

PHYSICAL SIGHT

Able to read both hardcopy and computer-based text

LIFTING

Must be able to lift up to 50 pounds at a time

PHYSICAL REQUIREMENTS

Ability to access all areas of the warehouse

TRAVEL

As needed



Benefits:

Medical, Vision, Dental, and 401K

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