Technical Service Lead

1 month ago


Hudsonville, United States SoundOff Signal Full time
Job DescriptionJob DescriptionDescription:

Act as a lead in the Technical Service team providing industry-leading service to SoundOff Signal customers.

The Technical Service Lead will provide guidance to team members, manage workloads and work cross-functionally to resolve escalated product concerns.

Demonstrates SoundOff Signal’s Core Values in daily interactions with internal and external customers.

Handle and resolve escalated customer technical issues with aftermarket vehicle products of lights and sirens.

Work cross-functionally within the organization to resolve product issues alongside Quality, Operations, Engineering Marketing and more.

Manage the schedule of the team to fulfill daily operations, ensuring hours of department are staffed.

Train and ensure new hires follow and complete onboarding.

Facilitate any additional training required for the Technical Service role.

Assist in conducting interviews for new hires

Advise and provide feedback to the Technical Service Manager on employee performance

Provide immediate coaching to Electronic Technicians on the Technical Service team where appropriate

Directly interact with customers to troubleshoot and resolve SoundOff Signal products and systems.

Process warranty claims when appropriate by coordinating return and replacement of parts with the Technical Warranty Administrator

Provides constructive feedback and product suggestions to improve SoundOff Signal’s products and services

Able to perform duties consistently and without excessive absenteeism or tardiness.

Other duties as assigned.

High School Diploma, technical education preferred. Equivalent combination of education and experience may be considered.

Team player with a positive, helpful attitude

Understanding of Automotive Electronic

Basic understanding of CAN bus, Multiplex systems, Control Modules, etc.

Automotive electronics installation experience preferred

MECP, EVT or other related certifications preferred

Customer service experience required

Proficiency in using SalesForce or equivalent CRM for contact tracking is preferred.

Proficiency in using a Windows PC

Proficiency in the basic Microsoft software packages including Word and Excel, Office 365, and Teams.

Understanding of iOS and Android OS for supporting SoundOff Signal apps

Knowledge in automotive electronics, aftermarket installs, and 12V circuitry

Able to lift up to 35 lbs.

Able to stand, sit, walk, bend, twist, rotate, and/or reach throughout an entire shift.

Must be able to handle small parts, lightbars and electronic components installed on a vehicle

Must be able to accurately handle and assemble small parts.

Mostly office environment, occasional light manufacturing environment

Fast-paced, team-oriented environment

Low noise level in a temperature-controlled setting

Some level of domestic and/or international travel may be required

May work remotely

Mostly normal business hours with occasional need to flex hours

May work onsite at customer locations

Requirements:




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