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Project Coordinator

2 months ago

Detroit, United States TekWissen LLC Full time
Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc. Title: Project CoordinatorWork Location: Detroit, MI 48226Duration: 6 Months Job Type: Contract Work Type: Hybrid (Once a week in office)Dept: Customer ExperienceJob Description:
  • With supervision, accountable for and manages the development, implementation and ongoing maintenance of project(s) with relatively small and/or less complex scope and deliverables.
  • Project scope is typically one-year or less and impacts a single business unit/function.
  • Project scope typically impacts one of the following: process, system, function, product and/or service.
  • Bachelor's Degree in related field preferred.
  • Three (3) years experience in related field.
  • One (1) year project management experience in health plan operations or related field.
  • Project Management/ Project Management Certificate (PMP) preferred.
  • Leadership and/or analytical experience with data, systems, and operations.
Position Responsibilities:
  • Support the lead by reviewing reports for accuracy and consistency for Quality Management reporting
  • Support lead with report writing on Member Experience standards for NCQA, collecting data, synthesizing, developing qualitative and quantitative analysis, gathering evidence to support our member experience initiatives.
  • Support facilitation of the bi-monthly Member Experience Committee meeting
  • Attend monthly NCQA workgroup trainings hosted by the Quality Management department
  • Engage with departments outside of CMCX to gain a broader understanding of the enterprise
Desired Skillset:
  • Experience or knowledge of Customer Experience (preferred)
  • Impeccable follow through
  • Ability to coordinate meetings, develop agendas, document notes and maintain committee articles
  • Ability to interpret internal business reports and apply learnings (i.e.Quality Management, HEDIS measures, CAHPS ratings)
  • Health Care experience (preferred)
  • Coordinate and organize a number of teams that will cross multiple areas of the business
  • Monitor progress, produce timelines, status reports and metrics
  • Identify and monitor risks and mitigation plans
  • Experience with analysis including root cause identification and problem solving
  • Proficient in current industry standard PC applications and systems (e.g., SharePoint, Excel, Adobe, PowerPoint, Word)
  • Intermediate to Advanced experience with PowerPoint
  • Excellent organizational skills
  • Excellent written and verbal communication skills
  • Previous experience with NCQA accreditation standards preferred
TekWissen Group is an equal opportunity employer supporting workforce diversity.