Customer Service Specialist

1 month ago

York, United States ADVA Optical Networking Full time

Customer Service Specialist page is loaded **Customer Service Specialist**

**Customer Service Specialist**

locationsYork, UK time typeFull time posted onPosted 14 Days Ago job requisition idR000738 Our flexible, diverse, and casual work environment stimulates change and creates a motivating environment with highly efficient people. As part of our team, you will be an integral part of creating and supporting our products. ADVAs products are the building blocks for tomorrows networks, enabling the transport of increasing amounts of data across the globe. From access to the metro core, to the long haul, we create intelligent, software-automated solutions that will provide future generations with networks that can scale to meet increasing bandwidth demands. Come be a part of the worlds most cutting-edge innovative solutions and products , from design to implementation.

With a diverse team spread across the globe, we have developed a culture that embraces creativity and seeks innovation in every aspect of what we do. At ADVA, we believe in our TEAM members and work hard to ensure that every voice is always heard.

ADVA is dedicated to the health and well-being of our employees, therefore, a series of comprehensive, quality wellness programs are available to all employees. In addition to receiving an equitable salary and having an equal opportunity for professional development and advancement, as an ADVA employee, you may be eligible to enjoy other health benefits and perks, which will enhance your job satisfaction. We have designed our work and life programs around our employees because we know that they spend the majority of their life at work.

The function of the **Customer Service Specialist** is the end-to-end management of a variety of customer deployment activities.

This position would suit candidates with strong administrative and organisational skills who would enjoy working in a fast-paced environment.

* Please note * This is **not a technical role** but an administrative, office-based position.

The key responsibilities of this role will include:

* Liaising with internal and external departments via Microsoft Teams and telephone calls.

* Delivering and maintaining excellent customer care and service, at all times.

* Maintaining all documentation and internal systems, ensuring all data is accurately and consistently recorded (training will be provided on internal systems).

* Understand fully the processes and procedures used within the team.

* Adhere to all internal and customer deadlines.

* Provide reports where required.

Knowledge, skills and experience required.

* High level of attention to detail with a right first-time attitude.

* Well organised with a flexible and professional approach to work.

* Team player with conflict resolution skills.

* High competency in problem solving, the skill to understand and retain relevant information and when to escalate to management level.

* Pro-active approach to avoid repetition of fulfilment issues.

* Advanced communication skills, both verbal and written, with the ability to provide clear, structured ideas and high-quality information.

* Perception created to all parties is one of competence, reliability, efficiency, authority.

* The ability to work effectively and informally with the internal cross-functional delivery teams, Service Partners and the customer.

* Demonstrable experience in the use of Microsoft Office Packages and other software applications.

* Possess the willingness and aptitude to quickly become conversant with ADVA technologies and their platforms.

* Demonstrable experience of working work under pressure, maintaining a professional manner at all times essential

* Due to the nature of the role, the successful candidate must be Disclosure and Barring Service (DBS) checked or be willing to undergo the process to be checked.

Scope of employment

* Fulltime / Permanent

* Security Clearance will be required (ADVA to arrange)

Primary location of job

* York, UK

* Office based

Compensation

* Base salary + individual goal pay + company goal pay

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