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Customer Service Associate
2 months ago
The Customer Service Associate will be responsible of greeting and assisting clients and visitors and providing assistance.
· Assist clients in all accounts needs including but not limited to insurance claims.
· Perform the inspection of cars in partial loss claims.
· Perform collection efforts from the assigned portfolio.
· Process payments through call center pay platform.
· Assist dealers and customer with payoff account process.
· Document all customer information according to standard operating procedures.
· Manage client document request at the branch.
· Assist with mailing return process (welcome packages and coupon books)
· Perform any other work assigned by the company.
Requirements
Bachelor Degree in Business Administration and a minimum of 2 years’ experience in a similar position
Preferably, have a comprehensive knowledge of indirect loan, as well as a broad knowledge of bank products and services.
Proficient in Microsoft Office (Word, Excel and Power Point) and working knowledge of common application software.
Excellent oral and written communications skills in Spanish.
Ability to add, subtract, multiply by any measure, integers, fractions, and decimals. Ability to compute rates and percent.