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Service Advisor

4 months ago

Ballwin, United States HW Kia of West County Full time
Job DescriptionJob Description

HW Kia is seeking a highly motivated Service Advisor to join our dynamic team in St. Louis, Missouri. At HW Kia, we are focused on a world-class experience for our guests as well as our employees. This is not a write it up and forget it type service drive. Candidate must possess the ability to handle their business from start to finish. The Service Advisor is responsible for booking their own warranty and customer pay tickets. They are responsible for all 3rd party tracking and collection of payments.  Customer satisfaction is HW Kia's top  priority. This high standard of service has come to be expected at by our employees and our customers.

We pride ourselves on giving our customers the best experience. If you are looking to join a company who values its employees you have come to the right place

Benefits

  • Competitive Pay
  • Medical, Dental, & Vision Insurance
  • 401(k) Plan with Company Match
  • Vacation & Holiday Pay
  • Friendly work environment
  • Growth opportunities
  • Employee vehicle purchase plans
  • Saturday Lunches
  • Family owned and operated
  • Long term job security
  • Discounts on products and services

Responsibilities

  • Provide excellent customer service to maximize customer satisfaction scores
  • Greet customers in an enthusiastic manner
  • Perform introductory walk around with customer in service drive
  • Manage time in a fast paced work environment
  • Actively listen to customers while receiving/documenting customers needs and concerns
  • Work as a team with technicians to achieve maximum productivity
  • Fully complete advisor section of electronic Multi-point inspection
  • Advise customers of all maintenance and mechanical needs using provided maintenance menu
  • Effectively translate technician recommendations to a language customers can understand
  • Develop and provide accurate time and monetary quotes for each repair
  • Receive payment for maintenance and repairs
  • Go for test drive with customers to verify concerns when necessary
  • Any other task provided by management staff

Qualifications

  • Exceptional time management skills
  • Positive attitude and superior customer service skills
  • Basic understanding of automotive technology and terminology
  • Experience in a Service Advisor position (preferred)
  • Ability to work while standing for extended hours
  • Ability to work some Saturdays
  • Effectively use computer based software and hardware
  • Ability and willingness to change with the industry
  • Valid drivers license and clean driving record
  • Willing to submit to a criminal background check and drug screen

HW Kia of West County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.