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Service Advisor

3 months ago

Ballwin, United States HW Kia of West County Full time
Job DescriptionJob Description

Up to $5,000 Sign-on Bonus for Experienced Advisors with CDK experience  HW Kia has the #1 Service Department in St. Louis and is Top 20 in the Nation 

HW Kia of West County seeks a highly motivated Service Advisor to join our dynamic team in St. Louis, Missouri. At HW Kia, we are focused on a world-class experience for our guests and employees. This is not a write-it-up and forget-it type service drive. Candidate must possess the ability to handle their business from start to finish. The Service Advisor is responsible for booking their warranty and customer-pay tickets. They are responsible for all 3rd party tracking and collection of payments.  Customer satisfaction is HW Kia's top priority. This high standard of service has come to be expected by our employees and customers.

We pride ourselves on giving our customers the best experience.  HW Kia of West County is a local, family-owned dealership that values its team of talented employees.  

Benefits

  • Competitive Pay
  • Medical, Dental, & Vision Insurance
  • 401(k) Plan with Company Match
  • Vacation & Holiday Pay
  • Friendly work environment
  • Growth opportunities
  • Employee vehicle purchase plans
  • Saturday Lunches
  • Family-owned and operated
  • Long-term job security
  • Discounts on products and services

Responsibilities

  • Provide excellent customer service to maximize customer satisfaction scores
  • Greet customers in an enthusiastic manner
  • Perform introductory walk around with customers in the service drive
  • Manage time in a fast-paced work environment
  • Actively listen to customers while receiving/documenting customers' needs and concerns
  • Work as a team with technicians to achieve maximum productivity
  • Fully complete the advisor section of the electronic multi-point inspection
  • Advise customers of all maintenance and mechanical needs using the provided maintenance menu
  • Effectively translate technician recommendations into a language customers can understand
  • Develop and provide accurate time and monetary quotes for each repair
  • Receive payment for maintenance and repairs
  • Go for a test drive with customers to verify concerns when necessary
  • Any other task provided by management staff

Qualifications

  • Exceptional time management skills
  • Positive attitude and superior customer service skills
  • Basic understanding of automotive technology and terminology
  • Previous advisor experience preferred; Kia experience a plus
  • Ability to work while standing for extended hours
  • Ability to work some Saturdays
  • Effectively use computer-based software and hardware
  • Ability and willingness to change with the industry
  • Valid driver's license and clean driving record
  • Willing to submit to a criminal background check and drug screen

HW Kia of West County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.