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Practice Manager

1 month ago

Cumming, United States Piedmont Urgent Care by Wellstreet Full time
Job DescriptionJob Description

This Practice Manager position is for our Cumming locations.

Responsible for managing the day-to-day operational activities required to assure a safe and effective patient care environment in the assigned center(s). Manages and directs the responsibilities of assigned administrative and clinical staff to ensure compliance with Piedmont Urgent Care by WellStreet policies and procedures and regulatory requirements. Manages annual budget, develops and achieves desired performance goals, develops and implements center marketing strategies. Partners and collaborates with assigned Medical Director for continuous, clinical excellence. Establishes and sustains an environment that supports the company's mission and core values.

ROLE & RESPONSIBILTIES:

  • Lead urgent care/occupational medicine center’s clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness 
    create and foster a working environment that fosters teammate engagement and aligns with the Wellstreet core values and pursues the mission 
  • Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators 
  • Develop and communicate annual center vision and goals 
  • Partner and collaborate with area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows supports the company mission
  • Develop and manage monthly work schedules of administrative and clinical direct reports 
    ensure clinical and administrative teams perform assigned responsibilities in accordance with company policies and regulatory requirements 
  • Conduct timely annual performance evaluations and professional development coaching to direct reports 
  • Hire, manage and retain appropriate clinical and administrative staffing levels to meet patient care needs 
  • Conduct progressive disciplinary action in accordance with company Human Resources policies and procedures 
  • Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs 
  • Partner and collaborate with the marketing and public relations department to develop center level marketing strategies 
  • Support the company vision and mission through active leadership, innovation, collaboration and living the core values 
  • Perform additional responsibilities as assigned 

EDUCATIONAL REQUIREMENT & QUALIFICATIONS:

  • Have at least 3 years of leadership experience
  • Experience in urgent care and occupational medicine preferred
  • 1 year of marketing experience, in healthcare preferred
  • Working knowledge of healthcare business office, insurance operations, ICD-9 and CPT preferred, but not required
  • High School diploma or equivalent