Guest Services Agent
5 days ago
Here at Roami in Miami, the Front Desk Agent position is a crucial part of our team, helping ensure our guests have a memorable experience by providing a problem-free stay The primary responsibilities of the Guest Services Specialist will be through superb fieldwork, which includes (but is not limited to) welcoming guests upon arrival, providing friendly and efficient service to guests, and basic maintenance troubleshooting in the hotel.
Responsibilities:
- The Guest Services Specialist's performance will be based on your ability to complete tasks efficiently and without supervision, problem-solve independently, prioritize tasks, implement processes, and communicate effectively.
- Additionally, you can expect to do the following during your scheduled shifts: Greet guests and visitors warmly and make them feel welcomed and attended.
- Review daily arrivals and prepare for guest arrival.
- Front desk check-in/out duties.
- Anticipate guests' needs to accommodate them and provide exceptional guest service.
- Perform all guest arrival tasks.
- Monitor and engage with guests in the lobby/bar area, ensuring safety & security.
- Offer restaurant and activity recommendations.
- Assist guests in arranging transportation, tours, etc.
- Act as liaison between guests and any department necessary, including Housekeeping, Maintenance, etc.
- Comply with attendance rules and be available to work regularly.
- Perform any other job-related duties as assigned.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Must be willing to "pitch in" and help co-workers with their job duties and be a team player.
- They assist in other departments if needed. Ability to stand, walk, sit, and continuously perform essential job functions for the duration of shift with or without reasonable accommodation.
- Hearing and visual ability to observe and detect signs of emergencies with or without reasonable accommodation.
- Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation.
- Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, the public, etc.
What We're Looking For:
- At least 1 year of previous experience in Guest Services (Hotel, STR, or similar industry) is required.
- English Spanish bilingual is a plus
- Basic Maintenance Troubleshooting Flexible schedule availability and being open to working weekends and holidays are required.
- Organized, hardworking, ownership mentality and detail-oriented.
- High energy, bubbly personality, and customer service attitude.
- Ability to deal with difficult guests, solving guest problems in a timely manner.
- Must have a service-oriented mindset and be capable of making every guest feel valued.
- An ability to interact professionally and responsibly with guests, management, and vendors.
- A self-starter with a positive attitude who can work effectively both in a team environment as well as independently.
- Unintimidated by using mobile apps while in the field for team collaboration and communication (Slack, Google Suite, Breezeway, Guesty).
Thursday-Mon 11am-7pm
-
Guest Services Agent
3 months ago
Miami, United States G Employment Services Inc Full timeJob DescriptionJob DescriptionJob Title: Guest Service AgentDepartment: Front DeskReports To: Front Desk SupervisorStatus: Non-ExemptSUMMARY:The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information...
-
Guest Services Agent
3 months ago
Miami, United States Wyndham Hotels & Resorts Full time** Guest Services Agent** Location: Miami, FL, US, 33172 Property Name: La Quinta by Wyndham Miami - Airport West Req Id: 18005 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Miami - Airport West location in Miami , Florida . **Job Summary** The Guest Service Agent is responsible for providing...
-
Guest Services Agent
1 week ago
Miami Beach, United States Highgate Hotels Full timeThe Part-time Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and w Guest Service, Agent, Guest, Hotel, Operations
-
Guest Services Agent
2 weeks ago
Miami, United States Sextant Stays, Inc. Full time $19 - $20Job DescriptionJob DescriptionHere at Roami in Miami, the Front Desk Agent position is a crucial part of our team, helping ensure our guests have a memorable experience by providing a problem-free stay! The primary responsibilities of the Guest Services Specialist will be through superb fieldwork, which includes (but is not limited to) welcoming guests upon...
-
Guest Service Agent
2 months ago
Miami, United States Kimpton Hotel Full timeWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
-
Guest Service Agent
3 weeks ago
Miami, United States Mayfair House Hotel & Garden Full timeDescriptionFor seekers of a the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden...
-
Guest Services Agent
5 days ago
Miami, United States YVE Hotel Miami Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Guest Service Agent
3 months ago
Miami Beach, United States Moxy Miami South Beach Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
-
Guest Service Agent/Night Auditor
3 months ago
Miami, United States Hampton Inn by Hilton Coconut GroveCoral Gables Full timeJob DescriptionJob DescriptionLocation: Hotel - Miami Coconut GroveSummary:We are seeking a passionate and motivated Guest Service Agent/Night Auditor to join our dynamic Front Desk Team. As a Guest Service Agent/Night Auditor, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and...
-
Overnight Guest Service Agent
3 months ago
Miami Beach, United States Cardozo Hotel Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Guest Service Agent
2 months ago
Miami Beach, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
-
Guest Service Agent
2 months ago
Miami Beach, United States Moxy South Beach Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
-
Guest Services Agent
2 months ago
Miami Beach, United States Miami Growth - Highgate Hotels Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Guest Services Agent
3 months ago
Miami Beach, United States The Gates South Beach Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Guest Services Agent
3 months ago
Miami Beach, United States The Gates South Beach Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Guest Services Agent- Novotel Miami Brickell
3 weeks ago
Miami, United States AccorHotel Full timeCompany Description Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city's beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by...
-
Guest Services Agent- Novotel Miami Brickell
3 weeks ago
Miami, United States Accor Full timeCompany Description Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city’s beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by...
-
Guest Services Agent
19 hours ago
Miami Beach, United States Hampton Inn Miami Beach Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Guest Services Agent- Novotel Miami Brickell
2 weeks ago
Miami, United States AccorHotel Full timeJob DescriptionJob DescriptionCompany DescriptionDiscover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city’s beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of...
-
Guest Services Representative
2 weeks ago
Miami, United States Driftwood Hospitality Management Full timePosition: Front Desk AgentOverview:As a Front Desk Agent, you will be the first point of contact for our guests, embodying our commitment to outstanding service. Your role is crucial in creating a welcoming atmosphere and ensuring a seamless experience for all visitors.Key Responsibilities:Deliver exceptional service to guests, both in person and via...