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Evening Dispatcher

2 months ago

Salt Lake City, United States Snow Country Limousine Inc Full time
Job DescriptionJob DescriptionJob description
  • Great base wage with ability to make up $19.00- $25.00 with commission (bonus)
  • Assign and dispatch chauffeurs to fulfill ground transportation reservations and requests. Assist in creating and entering reservations accurately and answer all email requests. Answer customer questions regarding schedule changes, availability of vehicles, and existing reservations.
Essential Functions
  • Ensure each reservation is dispatched accurately and efficiently to allow drivers adequate time to reach their pickup location safely, and to meet their required spot time.
  • Review vehicle availability, capacity, any special events in town, and traffic and weather conditions to ensure the highest standards to quality service for our customers.
  • Document all incidents properly and inform the proper department.
  • Assist drivers with directions, itineraries, or any special requests by guest as necessary.
  • Assist customer service requests for location of vehicle, directions, changes, or any special instructions.
  • Directly communicate with guests if we will be late for a pick-up, or have not made contact with a passenger at pickup locations.
  • Monitor all airline flight arrivals, and update system when applicable.
  • Reservations: Reservation agents must be able help guests or give suggestions in booking the right transportation service.
  • Book all reservations accurately, with minimal mistakes.
  • Call guests to reconfirm details on pre-scheduled reservations.
  • Multitask to resolve multiple situations as they happen.
  • Other duties as assigned and requested
Schedule:
  • Full-time
  • 5 day a week, 8Hr shifts between the hours 3pm-11pm
  • Must be available to work weekends and holidays
Work Location:
  • One location Office in Salt Lake City
Benefits:
  • Flexible schedule
  • Health insurance
  • PTO
Supplemental pay types:
  • Bonus pay
Education:
  • High school or equivalent (Preferred)
Experience:
  • Dispatching: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)