Customer Service Representative
2 weeks ago
Position Overview:Reporting to a Brand Lane Customer Service Team Lead the CSR I role is the first line of contact across all channels including but not limited to phone, email, web, social and chat. Candidates should have experience representing brands publicly, including on social media. They communicate clearly and concisely while being understanding of our customer's needs. Candidates also demonstrate strong technical aptitude and the ability to understand, explain and troubleshoot our products with customers. Ideally, they are familiar with the outdoor industry and are users of our products.
Essential Duties and Responsibilities:* Providing a positive customer experience* Gaining a working knowledge of products from assigned brands*Responding to all customer inquiries (phone, mail, web, social and chat)*Providing appropriate solutions, troubleshooting and alternatives including but not limited to warranty replacement, repair, and returns for customer inquiries and complaints.*Ensuring resolution and customer satisfaction in a timely manner*Communicating clearly and concisely*Representing our brands publicly with professionalism while following communication procedures, guidelines and policies*Adaptability to a growing and evolving company*Self-starter working both independently and as part of a team*Managing web and warranty orders*Providing ADA assistance as needed to customers browsing our websites*Other duties as assignedNOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.
Education and Experience;*Any combination of education and experience provided the required skills and knowledge are possessed*Required Education: High School Diploma (Post High School education a plus)*Experience: Customer service related position having experience in a warranty/service department a plus*Recommended Skill Proficiencies: Microsoft Suite (Outlook, Excel, Teams) Salesforce Service and Commerce Cloud *Passions & Interests: Outdoors, hunting, shooting, fishing and/or camping
Competencies and Skills:*Must exhibit a strong dedication to the mission, vision, values, and goals of the company with the ability and desire to train and guide all employees toward the attainment of company goals in a team-oriented environment*Working knowledge and desire to learn about outdoor products and accessories*Excellent communication*Sense of urgency and results oriented*Flexible, adaptable, intellectually curious*Organized, attention to detail*Self-motivated and able to manage, train and mentor others*Team orientation*High integrity
Physical Demands:*Regular and predictable attendance is required.*Ability to sit for prolonged periods of time in front of a computer*Ability to move about facility on regular basis to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking*Visual and hearing acuityNOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
We offer weakly pay, benefits, holiday pay, and paid time off.#INDJEFF
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