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Customer Service Representative

3 months ago

Columbia, South Carolina, United States Concentrix Full time
Join our Team as a Remote Customer Service Representative (Seasonal, Healthcare)

We are excited to welcome a new team member to our dynamic Customer Service Representative position specializing in healthcare services. At Concentrix + Webhelp, we pride ourselves on fostering a diverse and inclusive work environment where everyone's contributions are valued. Together, we collaborate to elevate the customer experiences of top global brands through innovative solutions and exceptional service.

What You'll Be Doing:
  • Provide inbound customer support with a structured call flow
  • Assist customers with healthcare inquiries including benefits, claims, billing, authorizations, and more
  • Document information accurately in databases
  • Recommend additional products or services
  • Deliver exceptional customer service with a smile
Your Qualifications:
  • 2+ years of call center experience
  • Preferably background in healthcare or insurance
  • High school diploma or GED
  • Quiet, distraction-free home workspace
  • Open availability as the client operates 24/7
  • Strong computer skills and ability to multitask
  • Willingness to learn new technologies
  • Stable internet connection and a desktop or laptop
  • Residency in the United States
What's in Store for You:
  • Paid training and performance-based incentives
  • Employee referral bonuses
  • Health and wellness programs
  • Mentorship opportunities
  • Diverse events and programs supporting inclusivity, sustainability, and community
  • Exciting celebrations and appreciation days

If you are ready to take the next step in your career journey, join Concentrix + Webhelp as a Customer Service Representative. Become part of our global team of over 400,000 dedicated game-changers who have chosen us as their 'Employer of Choice.'