Customer Service Representative

3 weeks ago

Columbia, United States Ultimate Staffing Full time

Customer Service Representative Job Posting

Are you passionate about delivering exceptional customer satisfaction and do you thrive in a fast-paced environment? Ultimate Staffing is seeking a dedicated candidate to join an established client's team as a Customer Service Representative in Columbia, MD. This is a temporary to permanent opportunity and the pay is between $19/hour and $21/hour based upon experience.

Responsibilities:

  1. Customer Interaction:
    • Engage with customers in a professional and friendly manner.
    • Address inquiries, provide information, and resolve concerns to ensure customer satisfaction.
    • Collaborate with other departments to meet customer needs effectively.
  2. Order Processing:
    • Receive and process customer orders accurately and efficiently.
    • Track order status and communicate updates to customers.
    • Coordinate with the logistics team to ensure timely delivery.
  3. Issue Resolution:
    • Investigate and resolve customer complaints and issues promptly.
    • Work collaboratively with internal teams to find solutions.
    • Ensure follow-up to confirm resolution and customer satisfaction.
  4. Product Knowledge:
    • Develop a strong understanding of our construction products and services.
    • Provide product information and recommendations to customers.

Qualifications:

Education and Experience:

  • High School Diploma or equivalent; additional education is a plus.
  • At least 2 years experience in customer service or a related field.

Skills and Attributes:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a customer-focused mindset.
  • Organized with attention to detail.
  • Ability to multitask in a dynamic work environment.
  • Proficient in using computer systems and customer service software.

Additional Requirements:

  • Knowledge of construction industry products and terminology is advantageous.
  • Familiarity with CRM software is a plus.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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