Customer Service Representative

3 weeks ago

Columbia, United States The Miles Agency LLC Full time
Job DescriptionJob Description

Allstate Customer Service Representative

I am seeking an enthusiastic, well organized, motivated customer service representative who will fit into our culture. We are a high producing insurance agency, and we work in a fast-paced environment. Some of the job responsibilities are listed below:

Job Responsibilities

  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Provide excellent and top-notch CSR support, relationship building, reviewing insurance policies with clients to make sure they are protected from financial devastation.
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Demonstrate accuracy in processing client policy modifications based on the data given.
  • Verify new customers coverage and present policyholders with proof of insurance paperwork.
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies.
  • Develop cross-sells, identify customer needs, and transfer to the sales team.
  • Present and explain insurance policy options based upon prospective client needs and their personal goals.
  • Develop and maintain a knowledge base of the evolving products and services.

Job Requirements

  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Prior Customer Service Experience of at least 1 years required.
  • Professional phone etiquette.
  • Follow through and exceed current and prospective client expectations.
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Must be highly self-motivated.
  • South Carolina Property & Casualty license with the ability to pass a criminal background check.

Job Type: Full-time

Salary: From $15.00 per hour

Experience level:

  • 1 year

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Ability to commute/relocate:

  • Columbia, SC: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Required)

License/Certification:

  • Property & Casualty License (Required)

Work Location: In person

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