Director of Quality Management

2 weeks ago

Tucson, United States JFCS of Southern Arizona Full time
Job DescriptionJob Description

The Director - Quality Management & Compliance is responsible for all aspects of JFCS's performance improvement and compliance activities in accordance with the organization's mission, vision, and values.

ESSENTIAL RESPONSIBILITIES

  • Monitors and evaluates the effectiveness of the organization's behavioral health and social services
  • Ensures programs are in compliance with all legal and contractual obligations
  • Creates and manages effective action plans in response to audit discoveries and compliance violations
  • Regularly audits program procedures, practices, and documents to identify possible weaknesses or risks
  • Provides ongoing reviews of agency plans and promotes efficient and effective services
  • Ensures all employees are educated on the latest program regulations and procedures
  • Aides in the development and implementation of professional development activities that directly affect the quality of services
  • Provides mechanisms for the accountability of behavioral health and social services
  • Helps create and pilot data collection instruments and data collection activities
  • Organizes and maintains information related to incident reports, satisfaction surveys, grievances and appeals, utilization management, adequacy and sufficiency of services, and other client-related information
  • Assists with data analysis and contributes to the reporting and interpretation of information
  • Organizes and maintains credentialing and privileging files for direct service staff
  • Ensures all client files are up to date and supports staff during internal client file reviews, outside audits, and agency license reviews
  • Reviews client files and documents to ensure that services are within acceptable standards of practice
  • Supervises the quality management/compliance specialists
  • Performs other duties and responsibilities as assigned

WORK HOURS, SCHEDULE & FLEXIBILITY

There will be evening and weekends that will require your attendance in order to best represent the Agency. Some flexibility in scheduling is required.

COMMUNICATION AND INTERFACE

  • Engage in respectful and ongoing communication and problem solving with others
  • Act as a positive and professional ambassador for the Agency both internally and in the greater community
  • Excellent written and oral communication skills

PROBLEM SOLVING AND JUDGEMENT

  • Follow established procedures while being creative and taking initiative
  • Take all practical steps to ensure a work environment that is safe, friendly, helpful and free from harassment or bullying
  • Must be handle all facets of the business both standard and non-standard situations
  • Must be able to work in a team approach and value collaborative partnerships
  • Must be willing to accept feedback, and respond in professional manner

REQUIREMENTS

  • Bachelor's Degree required, preferably in related field
  • Minimum five years related work experience with increasing levels of responsibility
  • Minimum two years supervising staff
  • Proven ability to work under pressure with deadlines and manage multiple priorities in a fast-paced environment
  • Outstanding organizational, leadership and team-building skills
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint), internet research, and experience using databases and information gathering systems

JFCS is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employees with a work environment that is free of discrimination and harassment. All employment decisions at JFCS are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex age, physical, disability, HIV Status, sexual orientation, gender identity and/or expression, marital status, or other characteristic. JFCS will not tolerate discrimination or harassment based on any of these characteristics.

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