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Drain and Plumbing Sales Specialist

2 months ago

Phoenix, United States Hobaica Services Full time
Job DescriptionJob Description

The Drain and Plumbing Sales Specialist will play a crucial role in diagnosing, repairing, and maintaining plumbing systems while ensuring customer satisfaction through effective communication and sales performance. This position demands technical expertise, strong interpersonal skills, and the ability to work both independently and as part of a team.

Key Responsibilities

  • Sales Generation: Conduct outside sales to club and non-club customers, focusing on the sewer, drain, and plumbing departments.
  • Brand Representation: Serve as a brand ambassador, maintaining a professional demeanor and adhering to company policies while operating company vehicles.
  • Job Management: Monitor Plumbing, sewer and re-pipe jobs daily to ensure they progress as planned and meet contractual timelines.
  • Collaboration: Work closely with Field Techs, Supervisors, and Sales Coordinators to provide accurate sewer solutions and meet customer and company objectives.
  • Problem Analysis: Identify plumbing issues and determine the necessary tools and materials for repair.
  • Customer Relations: Resolve contractual and job performance concerns with customers and the Field Supervisor, maintaining a customer-oriented focus.
  • Cost Estimation: Prepare written estimates of work costs for customers.
  • Installation and Repair: Cut, assemble, and install pipes and tubes, considering the existing infrastructure.
  • Tool Usage: Utilize a variety of plumbing tools and equipment effectively.
  • Troubleshooting: Locate and repair pipe and pipeline systems using various methods.
  • Leak Diagnosis: Identify and repair leaks from unknown sources.
  • Drain Cleaning: Perform thorough drain cleaning tasks.
  • Documentation: Complete all necessary forms, reports, logs, pictures, videos, and records detailing services performed and recommendations made.
  • Safety and Compliance: Adhere to safety policies, established procedures, and quality standards.
  • Sales Goals: Meet sales goals and metrics through effective customer interaction and service.


Qualifications and Skills

  • Minimum of 2 years of residential plumbing experience.
  • Solid understanding of plumbing concepts, water distribution, and Sewer/drain systems.
  • Strong communication and customer service skills.
  • Friendly, approachable, and capable of promoting a positive company image.
  • Team-oriented with a willingness to support all areas of the business.
  • Analytical, focused on quality, and results-driven.
  • Clean driving record and valid driver's license.
  • Work in outside weather conditions, including heat, cold, and temperature swings for extended periods.
  • Occasional standing, walking, stooping, kneeling, crouching, or crawling.
  • Ability to lift and move up to 25 pounds.
  • Specific vision abilities, including close, distance, peripheral vision, depth perception, and focus adjustment.


Benefits

  • Company vehicle provided.
  • Tools provided.
  • Company cellphone.
  • 401K retirement plan.
  • Comprehensive medical, dental, and vision insurance.
  • Life insurance coverage.
  • Paid vacation and holidays.


About Us

Founded in 1952, Hobaica Services provides residents in the Phoenix metropolitan area with high quality heating, air conditioning, refrigeration, indoor air quality, and custom wine cellar services. At Hobaica, leadership and innovation come naturally. Our team has constantly transformed to meet the changing landscape of the marketplace, serving customers with quality service, installations and products. That tradition continues today with innovations that consistently reinvent the business and our team as we strive to raise our standards for quality, safety and sustainability.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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