Emergency Recovery Coordinator | Partnerships

2 months ago

Lynchburg, United States Paul Davis Restoration of Lynchburg, Roanoke, and Southside VA Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Company car
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance
  • Bonus based on performance
  • Competitive salary
  • Paid time off

Position: Emergency Recovery Coordinator (ERC) | Lead for Partnerships & Community Engagement
Reports To: General Manager or Owner

Join our growing team at Paul Davis Restoration in Lynchburg in a hybrid role as an Emergency Response Coordinator (ERC) and Lead for Partnership & Community Engagement, where your empathy, communication, and business development skills will be key to the growth of our business that plays a critical role in our community. We help families put their lives back together after suffering catastrophic losses, and with that comes the opportunity for an incredibly fulfilling career where you know you are having an impact on the world around you. We believe what we do matters, but who we do it for--and who we do it with--matters even more. We place significant emphasis on our team culture and building a dynamic environment where you can excel, have a healthy life/work balance, and have a little fun along the way. Were looking for a dynamic individual who not only possesses a solid foundation in bookkeeping and basic accounting principles, but who can also bring a positive, can-do attitude to a fast-paced work environment. If that sounds like you, we welcome the opportunity to get to know you better and talk about a potential fit with our top notch team

Are you a former career or current volunteer first responder (e.g., firefighter, EMT, law enforcement)? This position may be an excellent fit that allows you to continue serving the community while developing a fulfilling and lucrative career.

What does an ERC with Paul Davis do?
  • Serve your community when it needs it the most
  • Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
  • Cooperate and build trusted relationships with public emergency response agencies and private entities
  • Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
  • Participate in restoration-related community awareness events and programs
  • Proactively search for, acts upon potential opportunities
ERCs work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERCs are dynamic relationship builders and comfortable when interacting in both one-on-one and group settings, and adept at developing trusted long-term relationships with other businesses and industry partners. Empathy is a critical and absolutely necessary personality trait for a successful ERC, as ERC's will frequently engage with customers on one of the worst days of their lives after losing their home or other property to a fire or flood. ERC's are often able to develop flexible schedules, as part of which they are frequently on-call and prepared to respond to a property fire at any hour of day or night to support our neighbors in the community. The role of an ERC is a difficult one, but it can be one of the most rewarding and fulfilling roles in the property restoration industry.

The team member who fulfills this hybrid position will also play a critical role in business development, as they will be the primary team member responsible for outreach and business development, including building business-to-business (B2B) partnerships, increasing brand awareness in our community, and driving organic business leads to our company. In this role, you will often spend time out of the office building and nurturing relationships with representatives in adjacent fields such as insurance, property management, and other local businesses. A successful candidate will be comfortable making cold calls, drop-in visits to other businesses, and striking up conversations in a confident, genuine, and enduring manner.

Why Join the Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission and Values to be more than just a service provider our Emergency Recovery Coordinators are on the front lines of restoring their communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events. You will have autonomy after training to control your schedule and continually seek learning opportunities that will improve your skillset.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Why the Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and sign mitigation work to stabilize and secure the structure and prevent further damage to the property. The ERC will develop a positive and trusting relationship with the property owner.

Team Compensation and Benefits:
  • Ongoing Leadership Development Program and industry events
  • One on One mentorship
  • Three months of structured training to learn the Paul Davis Way
  • Access to Paul Davis University and regular training opportunities
  • Cell phone and computer provided by the company
  • Use of company vehicle
  • Flexible time off
  • Base + commission. Our current ERCs yearly pay range from $50,000 to $100,000+ depending on their production. No limit to long-term earning potential.
Team Qualifications (Requirements):
  • Ability to clearly deliver truth and give certainty when property owners need it most
  • Proficient with a variety of current technology
  • Career emphasis on learning and continuing education
  • Sound planning and organizational skills
  • Excellent communication and presentation skills
  • Valid Drivers license and satisfactory driving record required
  • Relevant experience
Role on the Team (Job Functions):
  • Be familiar with assigned territory
  • Responsible for educating the customer on products or services and effectively articulate the use and need
  • Monitors interprets and responds to lead sources
  • Establish and maintain positive relationships in the local community
  • Volunteer non-operational time to related community events
  • On-call 24/7 to include weekends and holidays as scheduled
  • Business Development and Marketing
  • Achieve and remain current in required certifications
  • Provide emergency recovery kits and services to the impacted property owner
  • Support franchisee and franchisor organizational mission, vision, and value statement
Skills Desired of Team Member:
  • Self-motivated to get results
  • Loves working people in need of assistance
  • Is organized, but flexible. Must be able to prioritize and manage time
  • Excellent communication skills
  • Thrives under high-stress situations
  • Enjoys working hard in a fast-paced, dynamic environment
  • Servants heart to take care of others
Are you Paul Davis?
Before You Can Take the Field: Working Conditions and Physical Requirements: The physical environment requires the employee to work in all types of both indoor and outdoor conditions. Frequently required to use personal protective equipment, having the ability to stand or walk, occasionally bending, squatting, climbing stairs, and lifting up to 50 pounds.

Paul Davis Restoration of Lynchburg, Roanoke, and Southside Virgina supports and hire Veterans and we are an Equal Opportunity Employer

  • Addiction Recovery Services Site Director

    3 months ago

    Lynchburg, United States Calm Source Full time

    Job DescriptionJob DescriptionSalary: Negotiable *(Must Be Licensed to Provide Services In Virginia)** Calm Source is a disabled Veteran owned Mental Health, Behavioral Heath, and Addiction Recovery Treatment Services provider in Virginia. Calm Source is looking to expand addiction recovery treatment services (ARTS) in the Roanoke Virginia Area. Calm...

  • Peer Recovery Specialist

    2 months ago

    Lynchburg, United States Horizon Behavioral Health Full time

    Job DescriptionJob Description Hours: full-time (37.5 hours per week), VRS state benefits and full benefits package included! Monday through Friday, 8:30 am - 5:00 pm, There is some flexibility with scheduling available to help you create your ideal work/life balance. There is occasional weekend shift required.Location: Lynchburg, VA 24502Peer Recovery...

  • Manager of Emergency Services Clinicians

    1 day ago

    Lynchburg, Virginia, United States Horizon Behavioral Health Full time

    Job SummaryThe Emergency Services Clinical Program Manager will oversee the effective and efficient management of a team of emergency services clinicians. This role will ensure the delivery of services in accordance with all applicable regulations and policies.Key ResponsibilitiesLead and collaborate with other staff and outside entities to ensure the...

  • QMHP-A - Emergency Services Care Coordinator

    4 days ago

    Lynchburg, Virginia, United States Horizon Behavioral Health Full time

    Emergency Services Care Coordinator Job DescriptionJob Summary: We are seeking a highly skilled Emergency Services Care Coordinator to join our team at Horizon Behavioral Health.Key Responsibilities:Support discharge coordination for clients admitted to state hospital facilitiesWork with high utilizers of emergency rooms to provide comprehensive...

  • Emergency Services Program Director

    1 day ago

    Lynchburg, Virginia, United States Horizon Behavioral Health Full time

    Job SummaryThe Emergency Services Clinical Program Manager will oversee the effective and efficient management of a team of emergency services clinicians. This role will ensure the delivery of services in accordance with all applicable regulations and policies.Key ResponsibilitiesLead and collaborate with other staff and outside entities to ensure the...

  • Clinical Program Manager

    5 days ago

    Lynchburg, Virginia, United States Horizon Behavioral Health Full time

    Job SummaryThe Emergency Services Clinical Program Manager will oversee the effective and efficient management of a team of emergency services clinicians. This role ensures the delivery of services in accordance with all applicable regulations and policies.Key ResponsibilitiesLead and collaborate with staff and outside entities to ensure the effective and...

  • Clinical Program Manager

    4 days ago

    Lynchburg, Virginia, United States Horizon Behavioral Health Full time

    Job SummaryThe Emergency Services Clinical Program Manager will oversee the effective and efficient management of a team of emergency services clinicians. This role ensures the delivery of services in accordance with all applicable regulations and policies.Key ResponsibilitiesLead and collaborate with staff and outside entities to ensure the effective and...

  • RN Psychiatric

    1 month ago

    Lynchburg, United States Amergis Full time

    The Amergis Travel Division is currently seeking highlyskilled Registered Nurses (RN) for Psychiatric (Psych) assignments in Staunton, VA . Position Details: · Contract Length: 17 or 26 Weeks · Shift Length: 5x8 or 2x12 + 2x8 hour shifts per week,40 hrs/week · Shifts: Evenings and Nights available · Start Date: Within 3-4 weeks of offer Amergis...

  • Emergency Services Clinical Program Manager

    7 days ago

    Lynchburg, United States Horizon Behavioral Health Full time

    Hours: Full-time (37.5 hours per week)Location: Lynchburg VA, 24501Position SummaryThe Emergency Services Program Manager will provide oversight to ensure effective and efficient management of a team of emergency services clinicians. The ES Program Manager will ensure the delivery of services in accordance with all applicable regulations and policies. This...

  • Emergency Services Clinical Program Manager

    6 days ago

    Lynchburg, United States Horizon Behavioral Health Full time

    Hours: Full-time (37.5 hours per week)Location: Lynchburg VA, 24501Position SummaryThe Emergency Services Program Manager will provide oversight to ensure effective and efficient management of a team of emergency services clinicians. The ES Program Manager will ensure the delivery of services in accordance with all applicable regulations and policies. This...

  • Emergency Services Clinical Program Manager

    1 week ago

    Lynchburg, United States Horizon Behavioral Health Full time

    Hours: Full-time (37.5 hours per week)Location: Lynchburg VA, 24501Position SummaryThe Emergency Services Program Manager will provide oversight to ensure effective and efficient management of a team of emergency services clinicians. The ES Program Manager will ensure the delivery of services in accordance with all applicable regulations and policies. This...

  • Emergency Services Clinical Program Manager

    5 hours ago

    Lynchburg, United States Horizon Behavioral Health Full time

    Hours: Full-time (37.5 hours per week)Location: Lynchburg VA, 24501Position SummaryThe Emergency Services Program Manager will provide oversight to ensure effective and efficient management of a team of emergency services clinicians. The ES Program Manager will ensure the delivery of services in accordance with all applicable regulations and policies. This...

  • Army Transportation Management Coordinator

    3 months ago

    Lynchburg, United States U.S. Army Full time

    As a Transportation Management Coordinator, you'll plan and schedule transportation for troops, cargo, and equipment worldwide. You will document and inventory freight shipments, prepare cargo for travel, and coordinate transportation for Soldiers and other personnel.Job Duties:Mark, label cargo and freight shipments in accordance with regulatory...

  • Site Coordinator

    3 weeks ago

    Lynchburg, United States YMCA of Central Virginia Full time

    DescriptionPOSITION SUMMARY: Under the direction of the Executive Director of Youth Development & the Child Care Director, the Child Care Site Coordinator oversees the development and operations of a designated childcare site, ensuring the program meets its intended goals as well as the Association's goals. This position supports the work of the Y, a...

  • Full Time Backroom Coordinator

    4 days ago

    Lynchburg, United States Home Goods Full time

    Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different. Posting Notes: HomeGoods Store...

  • Full Time Backroom Coordinator

    1 week ago

    Lynchburg, United States HomeGoods Full time

      Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.Posting Notes: HomeGoods Store...

  • Pact Team Clinical Coordinator

    5 days ago

    Lynchburg, United States Horizon Behavioral Health Full time

    Hours: full-time (37.5 hours per week), requires occasional weekends and on-call and includes $2,000 annual stipend. Schedule is flexible.Location: Lynchburg, VA 24521Compensation dependent on experiencePosition SummaryThe PACT Team Clinical Coordinator (LPC, LCSW, LMFT) LMHP in conjunction with the PACT Program Manager leads a multidisciplinary team serving...

  • Pact Team Clinical Coordinator

    3 days ago

    Lynchburg, United States Horizon Behavioral Health Full time

    Hours: full-time (37.5 hours per week), requires occasional weekends and on-call and includes $2,000 annual stipend. Schedule is flexible.Location: Lynchburg, VA 24521Compensation dependent on experiencePosition SummaryThe PACT Team Clinical Coordinator (LPC, LCSW, LMFT) LMHP in conjunction with the PACT Program Manager leads a multidisciplinary team serving...

  • Pact Team Clinical Coordinator

    5 hours ago

    Lynchburg, United States Horizon Behavioral Health Full time

    Hours: full-time (37.5 hours per week), requires occasional weekends and on-call and includes $2,000 annual stipend. Schedule is flexible.Location: Lynchburg, VA 24521Compensation dependent on experiencePosition SummaryThe PACT Team Clinical Coordinator (LPC, LCSW, LMFT) LMHP in conjunction with the PACT Program Manager leads a multidisciplinary team serving...

  • Sales Appointment Coordinator

    1 week ago

    Lynchburg, United States My Home Project Center Part time

    Job DescriptionJob DescriptionJob Title: Appointment Specialist – Kitchen Refacing DesignLocation: 1021 Main St. Lynchburg, VaCompany: My Home Project CenterAbout Us: At My Home Project Center, we're dedicated to transforming homes and lives. We believe in helping people become better versions of themselves, and we bring that mission to life by...