Service Supervisor

1 month ago


Saint Louis, United States Hogan Transportation Full time
Job DescriptionJob Description

Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.

Job Summary

The Service Supervisor assists in coordinating the activities and responsibilities in the shop.

Essential Duties and Responsibilities

  • Supervises the work of service employees to ensure adherence to quality standards, deadlines and proper procedures.
  • Implements departmental policies, procedures and service standards in conjunction with management.
  • Plans ahead to meet service deadlines.
  • Trains employees in the areas of company policies and job duties.
  • Analyzes financial activities of the department and provides input into the budget planning and preparation process.
  • Designs, implements and evaluates staff training and development programs, customer service initiatives and performance measurement criteria.
  • Applies knowledge of DOT regulations to department operations.
  • Identifies employee training needs and sets development goals for on the job, internal or external training.
  • Maintains a safe work environment.
  • Other duties as required.

Requirements

  • High school diploma or GED required
  • 5+ years truck maintenance experience required; 1-3 years of management experience preferred
  • Strong organizational skills with great attention to detail
  • Excellent customer service and phone etiquette skills
  • Excellent communication skills, both verbal and written
  • Proficient in Word, Excel and the internet


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