Supervisor - Guest Services

3 weeks ago

Saint Louis, United States BJC HealthCare Full time

Additional Information About the Role

St. Louis Children's Hospital has an opening for a Supervisor in Guests Services If you are someone that has some telecommunications skills and does well with conflict resolution, then we want to talk with you

Role Purpose

This role is responsible for the daily management and supervision of all aspects the hospitality house including administrative, training, and day-to-day operational activities. This position will be responsible for organizing administrative responsibilities into various functions and allocating resources. It plans and implements program initiatives and addresses financial concerns of patient/families.

Details:

* Will have Direct /Reports
* Evenings, Tues-Sat, 3PM-Midnight
* Full-Time Benefits Eligible including matching 401K, Pension and Tuition Assistance

Overview

St. Louis Children's Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children's hospitals in the country, St. Louis Children's provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to "do what's right for kids."

Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children's commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries.

St. Louis Children's consistently ranks among America's Best Children's Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children's was one of eight children's hospitals to rank in the top 25 of all 10 specialties. The hospital's academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children's has been designated as a Magnet hospital for nursing excellence from the American Nurses Credentialing Center (ANCC).

Preferred Qualifications

Role Purpose

This role is responsible for the daily management and supervision of all aspects the hospitality house including administrative, training, and day-to-day operational activities. This position will be responsible for organizing administrative responsibilities into various functions and allocating resources. It plans and implements program initiatives and addresses financial concerns of patient/families.

Responsibilities

Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.Provides direction and oversight for Guest Relations Representatives to ensure the patients/families are provided excellent customer service.Participates in the development of the departmental staffing, revenue, and/or expense budgets and having direct responsibility for adhering to those goals. This includes responding to change in business which may affect the ability to achieve budget goals.Supervises and administers all facets of the day-to-day operations of the various programs and activities related to the position. Performs operational duties such as daily financial and census reports, bank deposits, accounts receivables, lost and found, rooming lists, supply inventory. Processes invoices and third party billing and payments.Directs maintenance work orders and follow up on requests until completion. Serves as primary point of contact to internal and external vendors.

Minimum Requirements

Education

High School Diploma or GED

Experience

2-5 years

Supervisor Experience

< 2 years

Preferred Requirements

Education

Associate's Degree

Experience

5-10 years

Supervisor Experience

2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

* Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
* Disability insurance* paid for by BJC
* Pension Plan*/403(b) Plan funded by BJC
* 401(k) plan with BJC match
* Tuition Assistance available on first day
* BJC Institute for Learning and Development
* Health Care and Dependent Care Flexible Spending Accounts
* Paid Time Off benefit combines vacation, sick days, holidays and personal time
* Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

* Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

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