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Client Service Specialist

2 months ago

Rochester, United States NurseCore Full time
Job DescriptionJob DescriptionClient Service Specialist – Home Care and Staffing 
NurseCore is seeking a Client Service Specialist for our Rochester home care and healthcare staffing office. As a national leader in home care and healthcare staffing services, we offer competitive compensation and the chance to build a rewarding and fulfilling career. If you’re motivated, enthusiastic and have experience in healthcare, you won’t want to miss this opportunity Join us at the heart of healthcare, apply today

Responsibilities
The Client Service Specialist – Home Care and Healthcare Staffing provides overall non-clinical management of a group of patients as organized and assigned, making sure the patients are safe in their homes with adequate staff and that nursing personnel are operating effectively with physician orders.
  • Receives and coordinates home care and staffing referrals, to include appropriate authorization
  • Assigns qualified personnel competent to work cases, including rescheduling cancellations
  • Supports Branch recruitment efforts to include hiring adequate field staff to cover existing and growing census
  • Ensures compliance with licensure and credentialing requirements
  • Counsels field employees involving violation of non-clinical matters
  • Initiates complaint and service failure reporting and investigation, including appropriate and ongoing resolution
  • Exemplifies awesome company standards

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience:
  • At least one year of training or experience in a service-related industry
  • At least one year of experience in home care and / or healthcare staffing with commercial insurance and private pay experience preferred.
  • Experience should emphasize problem solving skills in a patient care setting.
Education:
  • High School graduate with an associate degree in a related field, or equivalent experience; College Degree strongly preferred.
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