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Lead Bilingual Fiscal Management Services Specialist
2 months ago
Essential Functions (Primary Duties):
- Under the general direction of the FMS Supervisor, completes payroll and billing processes, including the submission and correction of files to the accounting team and state.
- Assists with the initial timesheet verification procedures, including ensuring that dates, times, workers, and services are within the approved budget.
- Updates information changes and communicates to other department staff regarding changes (i.e. address and phone number changes).
- Inputs consumer case note information into computer database every time contact is made.
- Handles requests for timesheets and other forms (i.e. payroll schedules, vendor forms).
- Assists with research of duplicate timesheet errors and consistently reviews and responds to time entry system report of errors.
- Effectively responds to consumers, SSPs, and staff regarding payroll questions as dictated by the FMS Supervisor. Call backs are done timely (within 48 hours).
- Assists department in answering consumer and SSP phone and email inquiries in both English and Spanish.
- Assists with billing entries and identifying billing issues.
- Assists with general administrative duties (i.e. faxing, filing, copying).
- Facilitates orientation and ongoing training for FMS Department staff.
- Conducts ongoing quality assurance and satisfaction surveys with program participants and vendors.
- Assists FMS Supervisor in a supportive role by providing oversight of specific tasks and projects.
- Minimum of 1 years’ experience with payroll or invoice processing
- Excellent computer skills with knowledge of Word, Excel, and web-based systems.
- Ability to remain highly organized with acute attention to detail.
- Flexibility to adapt to a rapidly changing work environment.
- Excellent verbal and written communication skills.
- Ability to effectively identify issues and develop, recommend, and implement a solution.
- Fluent in English and Spanish (verbal and written)
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