Incident Management
7 days ago
Job Title: Incident Management
Location: ORLANDO FL - Onsite
Duration: / Term: 12+ months Contract
Job Description:
Experience Desired: 05+ Years.
Will this role work remote/In Office/Hybrid: 100% onsite
To be successful in this role, you should have:
- Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Check-in with Park duty managers, Park entry Cast , Dine locations, Point of Sale locations (POS), Guest Relations, and Merchandise locations.
- Check-in with Food and Beverage (F&B) locations during peak lunch rush to monitor for any issues and help troubleshoot where needed.
- Keep an eye out for issues such as longer than normal transaction times, persistent error messages on apps being used by Cast.
- Provide incident support for in-Park issues.
- During major incidents, provide boots on the ground support as needed to assist with triage and impact statements.
Key Skills: Issue Management, Application Quality Analysis, Incident Management
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