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Wise Platform Operations Senior Specialist

4 months ago

Austin, United States Wise Full time
Job DescriptionJob DescriptionCompany Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and what we offer.

Job Description

We’re looking for a Wise Platform Operations Senior Specialist to join the Global Products Operations area.

A Wise Platform Operations Senior Specialist's role is to support Product Teams as a representative of the Payment Operations organization - to ensure that new and current products, features and processes scale efficiently and securely.

Here’s how you’ll be contributing to the Operations Team

  • Provide daily support to regional Payment Operations Teams with Global Products which include Platform and any other global products, features and processes that are born over time
  • Maintaining consistent and high level execution of recurring responsibilities within the designated domain
  • Work with regional Payment Operations teams, product managers and developers of multiple product teams to find solutions and opportunities for process optimization
  • Coordinate new products/partners set-up, testing and launches from operational side
  • Coordinate central changes - communicate with Payment Operations teams, collaborate with stakeholders in- and outside of the organization (from Finance to Compliance and beyond)
  • Own training, communication and documentation of Global Products Operations domains
  • Acting as the first level escalation point on the cases and crisis level within own area, handling incidents in your area of expertise
  • Act as first point of contact for global products in Payments Operations organization as well as Product teams
Qualifications

  • You are flexible with your working hours to work with teams in different time zones
  • You define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this vision
  • You enjoy owning your work and leading projects. You focus on accuracy, are independent and pay attention to every detail
  • You are humble, self-aware, positive and solution-driven. You admit when things don't go well and share learning with the team
  • You understand operational risks and are able to mitigate them proactively
  • You’re a great communicator, straight up, clear and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to
  • You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback
  • You’re proactive and a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineers
  • Your intellectual curiosity has no limit and this is your guiding light. You have the self-awareness to understand when you don’t know something and the humility to learn
  • You have relevant experience working in operations and led cross functional projects that drive efficiency and scaling of manual work
  • You have worked in a cross border team - know their challenges and how to overcome these
  • You know how to use different processes improvements methodologies 
  • You have basic data skills and know where to find the supporting data for your projects


Additional Information

  • Salary: $70,720 USD annually
  • You must already be legally authorized to work in the US. We cannot support visas for this role
  • This is not a remote position, this is a hybrid role and you must be physically located in the Austin, Texas area or able to relocate prior to your start date
  • Click here to learn more about the benefits that we offer at Wise

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.