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Service Coordinator
4 months ago
- Manage day-to-day operations of service department in the NYC Metro and NJ area
- Field incoming calls/customer inquiries from current customers and prospects, while maintaining superior customer service
- Field incoming emails or texts from internal team members
- Dispatch via email and/or phone Service Technicians, as service requests are received
- Maintain the Service Technicians daily schedules
- Debrief customers after completion of each call (if necessary)
- Schedule and dispatch servicemen to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Create and track service calls
- Coordinate with mechanics, supervisors, sales team, customers to resolve problems, requests for service
- Coordinate and communicate with parts vendors for pricing and parts needed by technicians, and arrange install of parts to the location
- Maintain service reports and logs
- Prepare in advance daily work schedules, such as tune-ups, Installs, inspections, etc.
- Prepare and/or receive work orders to and from servicemen
- Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
- Maintain customer database with current information using SAP.
- Use telephones, emails, or text messages to contact employees and customers
- Assist with coordinating vehicle maintenance
- Manage productivity of Service Technicians
- Other duties and responsibilities, as assigned
- Bilingual English/Spanish
Job Type: Full-time
Salary: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Customer Service: 1 year (required)
- Dispatching: 1 year (preferred)
Language:
- Bilingual: Spanish (preferred)
Work Location: In person
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