Service Coordinator

7 days ago


Woodside, New York, United States Eldorado Coffee Roasters Full time
Job Description

Eldorado Coffee Roasters is seeking a highly skilled Service Coordinator to manage the day-to-day operations of our service department in the NYC Metro and NJ area.

Key Responsibilities:
  • Manage service requests and dispatch service technicians to ensure timely and efficient service delivery
  • Field customer inquiries and provide exceptional customer service via phone, email, and text
  • Coordinate with mechanics, supervisors, and sales teams to resolve customer issues and requests
  • Maintain accurate records of service calls, customer interactions, and technician schedules
  • Prepare and dispatch work orders to technicians and track progress
  • Collaborate with parts vendors to obtain pricing and arrange for part installation
  • Assist with coordinating vehicle maintenance and manage technician productivity
Requirements:
  • 1 year of customer service experience
  • 1 year of dispatching experience (preferred)
  • Bilingual in Spanish (preferred)
Benefits:
  • 401(k) with matching
  • Dental and health insurance
  • Paid time off
  • Vision insurance
Schedule:
  • Monday to Friday, occasional Saturdays

Why work with us? Eldorado Coffee Roasters is a growing company with a passion for delivering exceptional service to our customers. We offer a dynamic work environment, competitive benefits, and opportunities for professional growth.



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