Help Desk Intern
2 months ago
Job Title: Help Desk Intern
Employment Type: Part-Time
Classification: Non-Exempt
Pay Range:$18-$22/hr
Location: Orlando, Florida
Why Regal?
Regal Boats has been a beacon of excellence in the boating industry for over five decades. As a family-owned and operated company since 1969, we take immense pride in our tradition of craftsmanship and quality. With a dedicated team of 800+ skilled members, we have continued to innovate and build stunning 20-50-foot boats that embody the essence of luxury and performance.
What sets Regal Boats apart is our status as a privately owned company, allowing us to stay true to our values and focus on our team members. We believe in the power of nurturing our team, fostering a culture of growth, and offering advancement opportunities. At Regal Boats, your passion for boating and dedication will be rewarded with a fulfilling and dynamic career journey.
Our Purpose: Honor God & Enrich Lives.
Our Mission: With God’s help, we will develop an exceptional team dedicated to enriching lives and providing an awesome boating experience.
JOB DESCRIPTION
Summary
Are you a tech enthusiast with a knack for solving problems? Join us as an IT Help Desk Intern You'll be the go-to hero for our users, helping them tackle hardware, software, and network hiccups. If you are ambitious and love diving into tech challenges, have a way with people, and are eager to learn; then the Regal Boats IT Help Desk Intern role is perfect for you Note: This is an Onsite position only.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Provide first-level support to end users via phone, email, or in person.
- Diagnose and troubleshoot hardware, software, and basic networking issues.
- Prepare new PCs for deployment, including setting up user accounts, Windows, email, local, and third-party applications.
- Troubleshoot and assist users with installation, configuration, and education on the usability of systems, including hardware and software.
Required Qualifications
- Must be able to work around 20 hours a week; the schedule can be flexible.
- High school diploma or equivalent required; an associate's or bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
- Basic understanding of computer systems, networks, and common software applications.
- Excellent analytical and troubleshooting skills, able to work independently as well as part of a team.
- Ability to explain technical concepts to non-technical users.
- Conversational English.
Preferred Qualifications
- Bi-lingual (Spanish) is preferred but not required.
- CompTIA ITF+, CompTIA A+, Microsoft Certified Professional, or similar certifications are preferred but not required.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee will regularly sit at a desk and work on a computer for prolonged periods of time. The employee must frequently go into non climate-controlled manufacturing facilities to connect with and assist management and team members with HR-related issues. The employee is occasionally required to lift to 15 pounds.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
Regal Marine Industries, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Regal Marine Industries, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
Regal Marine Industries, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Regal Marine Industries, Inc.’s employees to perform their job duties may result in discipline up to and including discharge.
This job offer is contingent upon passing a mandatory pre-employment drug test and the receipt of background results that are in compliance with the current company policy.
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