Service Coordinator

2 weeks ago

Fairfield, United States Cook Solutions Group Full time
Job DescriptionJob Description

Cook Solutions Group (CSG) is looking for a Full-Time Service Coordinator to join our team. This position
will be Responsible for assisting the Service Manager with providing fast, efficient, and quality service to
CSG customers and Service/ATM technicians through administrative support.

Location: Fairfield, CA – After training, can be Hybrid with 3 days in office/2 days remote.

Pay: This is an hourly position offered at $25.00 – 28.00 per hour DOE

What you’ll do:
1. Support Service Manager in reviewing open service and ATM call reports.
2. Work closely with dispatch and technicians to ensure we are current on all service calls.
3. Coordinates with purchasing and warehouse teams to track parts status.
4. Maintains job status board and provides updates as needed.
5. Supports SM in planning and facilitating weekly service needs and meeting.
6. Tracks service call completions and performs specific closeout duties.
7. Coordinates necessary change orders with Service Manager.
8. Assist with customer conversions.
9. Communicates with customers on service status as needed.
10. Performs other related support duties as required and assigned.

What you’ll bring:
Qualifications/Education/Experience:
• HS Diploma or GED equivalent required; Bachelor’s degree preferred. Two-three years related
experience and/or training preferred; or equivalent combination of education and experience.
• Problem solving skills and comfort with dynamic environment essential for growth.
• Proficiency with MS Office and computer literacy a must (including PowerPoint, MS Word, MS excel)
• DataBase knowledge

Benefits
Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to
enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO
insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents.
Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid
Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the
Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas
card, quarterly bonus program, tuition reimbursement and much more

Why work at Cook Solutions Group?
We know our employees are what make our business succeed. That’s why we’ve cultivated a casual,
upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the
best, most equitable and cost-effective benefits for employees. New employees become eligible for
benefits on the first of the month following the 60-day day waiting period who work a minimum of 30
hours per week.
Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life
balance, and volunteer in their communities through our Cook Community Builders program.

Equal Opportunity
Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against
employees or applicants for employment on any legally recognized basis [“protected class”] including,
but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or
related medical conditions; age; disability; citizenship status; uniform service member status; or any
other protected class under federal, state, or local law.

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