Consumer Client Service Manager

1 month ago

Fort Wayne, United States First Merchants Bank Full time
Job DescriptionJob Description

First Merchants Bank is seeking a Consumer Client Service Manager to join our team This position will focus on leading and developing the banking center team in collaboration with the Banking Center Manager. They will take a leading role in mentoring and coaching the team to exceed sales and referral goals and deliver high quality customer service expectations, and will play a key role in ensuring the operational soundness of the banking center through training, inspecting, and coaching to policies and procedures.

As part of this role you will:

  • Work with the Banking Center Manager to implement and lead sales tactics and strategies for the banking center to drive sales productivity while growing market share for deposits and loans.
  • Provide balanced feedback through ongoing informal and formal documented coaching sessions monthly as a part of the Sales Management Process.
  • Utilize the kiosk to provide education and help new and existing customers enroll in electronic banking products and services as needed.
  • Effectively utilize and mentor to the guided conversation to deepen client relationships and deliver the whole bank through cross selling and partner referrals to increase share of wallet.
  • Be the first person to provide assistance on the teller line during peak times or when needed to help reduce wait times and fill service gaps.
  • Manage all operational aspects of the banking center. Ensure successful results on the operational scorecard for the banking center.
  • Monitor and assist with the resolution of deposit and loan exceptions in a timely fashion to ensure compliance and improve the customer experience.

To be successful in this position, we require the following:

  • High school diploma or equivalent (GED/HSE).
  • Experience - Over one (1) year of sales, management, banking, or related experience.
  • License - This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
  • Other - Obtain Notary Public designation within six (6) months of employment.

The following would be a plus:

  • Demonstrated ability to sell and cross-sell bank products and services.
  • Consumer lending experience.
  • Supervisory or lead experience in the banking industry.
  • Demonstrated ability to manage sales team to achieve threshold activity levels and performance goals.
  • Bachelor’s degree.

First Merchants offers the following:

  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us

  • Client Services Associate

    8 hours ago

    Fort Wayne, Indiana, United States MidWest America Federal Credit Union Full time

    Job OverviewPosition Title: Client Services AssociateRole Summary: The Client Services Associate is tasked with delivering exceptional and efficient service to members while managing loan applications. This role requires an understanding of members' needs and the ability to recommend suitable products and services, all while adhering to our core...

  • Client Service Representative

    3 months ago

    Fort Wayne, United States ECI Management Full time

    Ethereal Consulting delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Service Representative role to help us achieve our lofty goals. The Client...

  • Client Service Representative

    4 weeks ago

    Fort Wayne, United States ECI Management Full time

    Job DescriptionJob DescriptionEthereal Consulting delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Service Representative role to help us...

  • Client Service Representative

    2 days ago

    Fort Wayne, United States ECI Management Full time $42,000 - $47,000

    Job DescriptionJob DescriptionEthereal Consulting delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Service Representative role to help us...

  • Consumer Marketing Specialist

    2 months ago

    Fort Wayne, United States Do it Best Full time

    Do it Best Corp. Consumer Marketing Specialist Fort Wayne , Indiana Apply Now Reporting to position: Consumer Marketing Manager Travel: Approx. 25% About the Role: The Consumer Marketing Specialist partners with store owners (members) to help grow their retail sales by assisting them in designing and implementing a consumer-focused marketing strategy...

  • Client Services Associate

    6 days ago

    Fort Wayne, Indiana, United States MidWest America Federal Credit Union Full time

    Job OverviewPosition Title: Member Services RepresentativeRole Summary: The Member Services Representative is tasked with delivering exceptional service to members while efficiently managing loan applications. This role involves understanding members' requirements and recommending suitable products and services, all while upholding our core mission.Required...

  • Client Services Associate

    3 hours ago

    Fort Wayne, Indiana, United States MidWest America Federal Credit Union Full time

    Job OverviewPosition Title: Member Services RepresentativeRole Summary: The Member Services Representative (Loan Officer) is tasked with delivering exceptional and efficient service to members while managing loan applications. The role involves understanding members' requirements and suggesting suitable products and services, all while upholding our mission...

  • Consumer Engagement Specialist

    5 days ago

    Wayne, Pennsylvania, United States AlienVault Full time

    Job Overview - Overall Purpose: Drive the expansion of products and services to consumer clients in designated market segments.Key Roles and Responsibilities: Collaborating with Business Unit Leadership and various departments, identifies both new and established neighborhoods that are launching new offerings. Develops strategic outreach plans to identify...

  • Consumer Engagement Specialist

    6 days ago

    Wayne, Pennsylvania, United States AlienVault Full time

    Position Overview: Drive the expansion of products and services to consumer clients within designated market regions.Primary Responsibilities: Collaborate with Business Unit Leadership and various departments to pinpoint new and existing neighborhoods that are launching innovative products and services. Develop strategic prospecting initiatives to identify...

  • Client Manager

    4 weeks ago

    Fort Wayne, United States Skillwork Full time

    Skillwork is a fast-growing travel skilled labor staffing agency throughout the United States.We send skilled tradesmen, or various specialties, in contract assignments with clients across all 50 states. To support our growth, the Client manager, with high integrity and a sharp work-ethic will work to diligently expand our market. Summary: The Skillwork...

  • Client Service Advisor

    5 days ago

    Fort Wayne, Indiana, United States Rose International Full time

    Position Overview: The Eligibility Support Specialist is tasked with managing a high volume of inbound inquiries related to Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF). This role is crucial in providing assistance to clients by addressing questions, resolving complaints, and troubleshooting...

  • Client Service Specialist

    5 days ago

    Fort Wayne, Indiana, United States Larry Ice - State Farm Agent Full time

    ROLE OVERVIEW:As a Client Service Specialist at Larry Ice - State Farm Agent, you will create outstanding client interactions that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and passion for assisting others will make you an excellent addition to our team. You will have the...

  • Client Services Representative

    7 days ago

    Fort Myers, United States Stellar Promotions Inc. Full time $42,000 - $54,000

    Job DescriptionJob DescriptionStellar Promotions has an immediate opening for a motivated Client Services Representative at our fast-growing, established Customer Acquisition firm. While we’re scaling quickly, we are on the hunt for a Client Services Representative who shares our core values and know-how to get things done! We provide our Client Services...

  • Client Services Representative

    3 weeks ago

    Fort Myers, United States Stellar Promotions Inc. Full time

    Job DescriptionJob DescriptionStellar Promotions has an immediate opening for a motivated Client Services Representative at our fast-growing, established Customer Acquisition firm. While we’re scaling quickly, we are on the hunt for a Client Services Representative who shares our core values and know-how to get things done! We provide our Client Services...

  • Client Account Coordinator

    5 days ago

    Fort Wayne, Indiana, United States CRST The Transportation Solution, Inc. Full time

    CRST The Transportation Solution, Inc. is committed to fulfilling promises and driving success, ensuring that everyone has what they need to thrive. As part of CRST's Specialized Solutions division, we are the preferred carrier for clients needing on-site, personalized, and specialized logistics. We oversee the delivery of a diverse array of products across...

  • Client Relationship Manager

    6 days ago

    Fort Wayne, Indiana, United States M3USA Full time

    Job OverviewCompany Overview:M3 USA stands at the cutting edge of healthcare advancements, delivering innovative digital solutions across various sectors including healthcare, life sciences, and pharmaceuticals. Established in 2000, our organization has experienced significant growth, driven by our commitment to enhancing global health through efficient...

  • Client Relations Associate

    1 week ago

    Fort Wayne, United States Elevate Energy Team Full time $42,000 - $54,000

    Job DescriptionJob DescriptionAt Elevate Energy Partners, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall...

  • Client Service Specialist

    6 days ago

    Fort Wayne, Indiana, United States Brittany Greene - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:As a Client Service Specialist at Brittany Greene - State Farm Agent, you will play a crucial role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an...

  • Client Relations Specialist

    2 hours ago

    Fort Wayne, Indiana, United States Blasius, Inc Full time

    Job OverviewPosition Summary:The role involves managing customer-focused sales initiatives within a designated region to meet established sales targets through innovative strategies. This includes showcasing our offerings to prospective clients, understanding unique consumer traits, and suggesting effective promotional tactics for our products.Key...

  • Client Services Representative

    6 hours ago

    Fort Worth, Texas, United States Mariner Finance, LLC Full time

    Are you eager to embark on a professional journey with a leading consumer finance organization renowned for its exceptional service team and abundant opportunities for career advancement? If so, the Client Services Representative role may be the perfect match for you. Position: Client Services Representative This role may require weekend hours seasonally...