Current jobs related to Bilingual Call Center Agent - Toms River - ABACUS DERMATOLOGY MANAGE

  • Bilingual Call Center Representative

    3 weeks ago

    Toms River, New Jersey, United States ABACUS DERMATOLOGY MANAGE Full time

    Job SummaryABACUS DERMATOLOGY MANAGE is seeking a highly skilled and bilingual Call Center Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, handling incoming calls and emails, and resolving issues in a timely and professional manner.Key...

  • Confirmation Call Center Manager

    4 weeks ago

    Toms River, New Jersey, United States Bath Planet Full time

    Job Title: Confirmation Call Center Manager Job Summary: Bath Planet is seeking an experienced Confirmation Call Center Manager to join our team in Toms River, NJ. As a key member of our call center team, you will be responsible for scheduling and confirming appointments, hiring, training, and managing Call Center Representatives, and achieving weekly and...

  • Confirmation Call Center Manager

    5 days ago

    Toms River, New Jersey, United States Bath Planet Full time

    Job Title: Confirmation Call Center Manager Job Summary: Bath Planet is seeking an experienced Confirmation Call Center Manager to join our team in Toms River, NJ. As a key member of our sales and customer service team, you will be responsible for scheduling and confirming appointments, hiring, training, and managing Call Center Representatives, and...

  • Confirmation Call Center Manager

    5 months ago

    Toms River, United States Bath Planet Full time

    Confirmation Call Center Manager Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the...

  • Confirmation Call Center Manager

    1 week ago

    Toms River, New Jersey, United States Bath Planet Full time

    Job Title: Confirmation Call Center ManagerJob Summary: We are seeking an experienced Confirmation Call Center Manager to join our team at Bath Planet in Toms River, NJ. As a key member of our customer service team, you will be responsible for scheduling and confirming appointments, hiring, training, and managing Call Center Representatives, and achieving...

  • Bath Planet Confirmation Call Center Manager

    2 days ago

    Toms River, New Jersey, United States Bath Planet Full time

    Job OverviewBath Planet is seeking an experienced Confirmation Call Center Manager to join our team in Toms River, NJ. As a key member of our call center team, you will be responsible for scheduling and confirming appointments, hiring and training call center representatives, and providing exceptional customer service.Key Responsibilities:Schedule and...

  • Life Insurance Agent

    4 weeks ago

    Toms River, New Jersey, United States Pope Insurance Group (A Security National Life Insurance Company Full time

    Job OpportunityWe are seeking licensed agents with strong sales and/or team building backgrounds to join our team at Pope Insurance Group (A Security National Life Insurance Company). As a final expense agent, you'll have the opportunity to work in a growing market with a successful life insurance company that strives to assist you in achieving your desired...

  • Call Center Customer Service Representative

    1 week ago

    Middle River, United States Mary Kraft HR (Mike Moore) - DE Full time

    Seeking Spanish-speaking customer service representatives for an exciting opportunity. Exciting new opportunities are available for a brand new call center in White Marsh/Middle River area. Great culture, lots of openings! THIS IS A LONG TERM POSITION Speak Spanish? Ask about our bilingual opportunity! Availability: Full-Time (including benefits)...

  • Customer Contact Center Agent

    2 weeks ago

    Eagle River, United States First National Bank Alaska Full time

    Start a career with First National Bank Alaska, the Best Place to Work in Alaska as recognized nine years in a row by Alaska Business magazine readers. We are seeking a Customer Service Professional to Join our Team Customer Contact Center Agent's assist customers, and prospective customers, via phone and email from a centralized customer service center by...

  • Boiler Operator

    2 days ago

    Toms River, New Jersey, United States Community Medical Center Full time

    Job Overview:Community Medical Center is seeking a skilled Boiler Operator to join our team. As a Boiler Operator, you will be responsible for operating and maintaining stationary engines and mechanical equipment. Your duties will include performing preventive maintenance on boiler room equipment and related devices, as well as responding to emergency calls...

  • State Farm Agent Team Member

    3 weeks ago

    Pearl River, Louisiana, United States Terrill Talamo - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and results-driven individual to join our team as a State Farm Agent Team Member.Key Responsibilities:Collaborate with the agent to establish and achieve marketing goals.Maintain a strong work ethic and demonstrate a total commitment to success.Make a significant number of outbound calls to customers and...

  • Call Center Representative

    2 weeks ago

    Middle River, United States The Panther Group Full time

    The Panther Group is seeking a highly motivated Call Center Representative to partner up with a well-known client if ours in Middle River, MD . This is a long-term remote contract to hire opportunity. Training is onsite for 2-3 months from 8:30am - 5:00pm then switches to 11:30am - 8:30pm after training.This Call Center Representative position is moving...

  • Sales Representative

    2 months ago

    Pearl River, Louisiana, United States Terrill Talamo - State Farm Agent Full time

    Job OverviewPosition SummaryAre you seeking a role that offers significant responsibilities and competitive remuneration? Explore a position within a State Farm Agent's office.Key ResponsibilitiesCollaborate with the agent to set and achieve marketing objectives.Exhibit a robust work ethic with a complete dedication to achieving success daily.Be prepared to...

  • Call Center Representative

    2 weeks ago

    Middle River, United States The Panther Group Full time

    The Panther Group is seeking a highly motivated Call Center Representative to partner up with a well-known client if ours in Middle River, MD . This is a long-term remote contract to hire opportunity. Training is onsite for 2-3 months from 8:30am - 5:00pm then switches to 11:30am - 8:30pm af...

  • Senior Call Center Associate

    4 weeks ago

    Middle River, United States Tad PGS Full time

    Job Title: Senior Call Center AssociateWe are seeking a highly skilled and experienced Senior Call Center Associate to join our team at Tad PGS. As a key member of our customer support team, you will be responsible for providing exceptional service to our internal and external aerospace customers.Key Responsibilities:Provide timely and effective support to...

  • Neurologist Wanted for Community Medical Center

    4 weeks ago

    Toms River, New Jersey, United States RWJBarnabas Health Full time

    Outpatient Neurologist OpportunityRWJBarnabas Health, a leading healthcare system in New Jersey, is seeking an experienced Outpatient Neurologist to join our team at Community Medical Center in Toms River, NJ.This unique opportunity offers a fully outpatient role with minimal call, no weekend shifts, and a standard Monday-Friday workweek. The ideal candidate...

  • Customer Care Center Associate

    2 weeks ago

    Toms River, United States OceanFirst Bank Full time

    Our Customer Care Center is seeking a new Full Time Associate to join our team! Must be comfortable being on the phone and on video. Be part of an amazing team of over 50 associates who provide top notch customer service and resolutions via a high-volume of phone calls as well as live chat, video chat, text, and email. At OceanFirst Bank, each one of our...

  • Seeking Outpatient Neurologists at Community Medical Center in Toms River, NJ

    2 weeks ago

    Toms River, New Jersey, United States RWJBarnabas Health Full time

    Outpatient Neurologist Opportunities at RWJBarnabas HealthRWJBarnabas Health, a leading integrated healthcare system in New Jersey, is seeking Outpatient Neurologists for unique opportunities at Community Medical Center, a trusted acute care hospital located in Ocean County. This position offers a competitive compensation package, comprehensive benefits, and...

  • Radiology Scheduling Coordinator

    4 days ago

    Toms River, New Jersey, United States Community Medical Center Full time

    Job Overview: As a key member of the Community Medical Center team, the Radiology Scheduling Coordinator plays a vital role in ensuring seamless scheduling and reception functions for all imaging procedures. Responsibilities: Key responsibilities include: Providing exceptional customer service to physicians, patients, visitors, and staff Scheduling...

  • RWJBarnabas Health is Seeking Outpatient Neurologists at Community Medical Center in Toms River, NJ

    5 months ago

    Toms River, United States RWJBarnabas Health Full time

    RWJBarnabas Health, the largest integrated healthcare system in New Jersey, is seeking Outpatient Neurologists for unique opportunities at Community Medical Center, Ocean Countys most trusted acute care hospital, located in Toms River, NJ. This position offers generous compensation, malpractice, and a comprehensive benefits package.This fully outpatient role...

Bilingual Call Center Agent

4 months ago

Toms River, United States ABACUS DERMATOLOGY MANAGE Full time
Job DescriptionJob Description

The Call Center Representative is the liaison between Certified Dermatology and its current and potential customers/patients. The role responsible for answering all incoming calls and emails, fielding customer/patient questions and complaints, scheduling appointments, obtaining all necessary demographic information, directing calls to other departments as needed, and keeping customer/patient satisfaction at the core of every decision and behavior. This position is on-site at our Toms River location

Essential Accountabilities:

  • Scheduling appointments for patients:
    • Answer telephone promptly and in a polite and professional manner.
    • Schedule appointments correctly by reviewing appointment date, time, location, and provider name with caller.
    • Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income – if applicable).
    • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
    • Ensure all voicemails are answered immediately.
    • Follow-up with callers on complaint/question status, ensure resolution.
  • Act as a liaison for the patients and the Practice locations:
    • Direct calls to other departments as needed.
    • Use sound judgment in handling calls, especially with upset patients.
    • Understanding of when to escalate calls to Providers.
  • Service patients:
    • Make reminder calls as requested.
    • Make calls to reschedule appointments when necessary.
    • Provide assistance with mailings and other projects as call volume permits.
  • Other reasonably related duties as assigned by supervisor or manager.

Education/Experience:

  • High School or GED required.
  • Associate Degree or related healthcare certification, preferred.
  • One year of experience in customer service and/or related clinical environment.
  • Working knowledge of medical terminology.
  • Bilingual in Spanish helpful.

Qualifications:

  • Ability to handle confidential and sensitive information.
  • Ability to communicate effectively on the telephone.
  • Familiarity with CRM systems, a plus.
  • Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
  • Ability to handle a “call center” environment: work quickly and multi-task.
  • Ability to exercise good judgment to handle calls appropriately.


Monday-Thursday 11am-7pm, Friday 930am-530pm