Helpdesk Specialist

3 weeks ago

Washington, United States Integres, LLC Full time
Job DescriptionJob DescriptionCompany Description

  • Integres, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) which was established to provide high quality, insightful, agile information technology-based solutions to its customers. Integrity is a foundational element of everything we strive to do. We seek to develop solutions which respond to the evolving challenges that today’s organizations face using our own unique combination of industry best practices, and evolving techniques and technologies. We started Integres with the intent of building "a company with a soul". As such, we take a servant-leadership approach as the long-term strategy for our success. We are cultivating a corporate family culture which demands excellence and accountability while putting a premium on work/life balance. We empower and support our employees to contribute to achieving our corporate goals by interacting with our customers as true partners, rather than treating their engagement as just another job. We seek to be good corporate citizens and encourage and promote employee participation in community and volunteer work.
Job Description

  • The Application and Computer Services section (ACS) of the Division of Management seeks an intermediate-level experienced support specialist to join our user and desktop support team.
  • The candidate provides onsite desktop support to a user base of approximately 600, located in Washington DC and at remote sites.
  • The candidate will support the Endpoint Computing &Administrative Services team (ECAS).
  • A successful candidate will interface with internal customers of varying technical ability and other technical support teams within the Federal Reserve Board to resolve a wide range of technical issues.
  • The candidate must demonstrate ability to follow standard operating procedures and processes and assist the team in automating processes where possible.
  • The candidate may be called upon to provide occasional support over nights and weekends.
Qualifications

  • At least five (5) years of experience providing helpdesk/desktop support in a Microsoft Windows Environment.
  • Perform as a Tier 2 or Tier 3 Information Technology Help Desk support.
  • Must be customer service oriented and self-motivated.
  • Demonstrated analytical and problem-solving skills.
  • Strong interpersonal and communication skills who can work with people at various levels of the organization.
  • The candidate must demonstrate technical knowledge and experience with setup, support, configuration, and troubleshooting for Microsoft Windows 10, Microsoft Office 365 suite of products (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint), Microsoft Project/Visio, HP Desktops/Laptops/Tablets, iPhones, and iOS.
  • A successful candidate will have professional experience in using Active Directory; executing PowerShell scripts; use of SCCM to manage workstations and laptops; and design and support non-standard Windows 10 configurations as needed.
  • The candidate must have experience managing support efforts using a ticketing system such as ServiceNow or Remedy.


Additional Information

Integres offers competitive salaries bolstered by a comprehensive benefits package, which provides safety and security for our employees and their families.  Our generous benefits package includes:

  • Healthcare and Insurance: medical, dental, vision, short and long-term disability protection, basic life and AD&D insurance
  • 401(k) Savings Plan
  • Accrued Paid Time Off (PTO)
  • Employee Recognition and Rewards
  • Employee Referral Bonuses

Integres is an equal opportunity affirmative-action employer.  We encourage Minority/Female/Protected Veteran/Disabled applicants to apply.  Integres, LLC proactively fulfills its role as an equal opportunity employer.  We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime, or Campaign Badge Veteran, Armed Forces services Medal, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.

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