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Helpdesk Specialist
4 months ago
Role **:Helpdesk Specialist**
**Client : DC Governement**
**Location **:Washington, DC
Job Description:
**Responsibilities**:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
3. Supervises operation of help desk and serves as focal point for customer concerns.
4. Provides support to end users on a variety of issues.
5. Identifies, researches, and resolves technical problems.
7. Documents, tracks, and monitors the problem to ensure a timely resolution.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.
Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.