Helpdesk Specialist

7 days ago


Washington, Washington, D.C., United States AHU Technologies Inc Full time

Role
:
Helpdesk Specialist


Client :
DC Governement


Location :
Washington, DC

Job Description:

Responsibilities:

  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
  • Supervises operation of help desk and serves as focal point for customer concerns.
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.

Minimum Education/Certification Requirements:


Bachelor's degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.



  • Washington, Washington, D.C., United States Centura Full time

    Hi,We are looking forPosition: DCPS Helpdesk Specialist JourneymanLocation: OCTO - 200 I Street, SE Washington DC 20003Duration: 9-21Months+Immediate interviews - Webcam interviews ONLYPlease Note this position is 100% ONSITEResolve technical issues and closing out assigned Service/Incidents requests within the agency's Service Level Agreements Adhere to all...


  • Washington, Washington, D.C., United States The Midtown Group Full time

    Job DescriptionJob DescriptionOur client is hiring a Help Desk Specialist onsite in Washington DC for $35-40/hour (W2) depending on experience. This is a federal position: you must be a US Citizen or Green Card holder to be eligible. We CANNOT accept C2C candidates at this time.The candidate provides onsite desktop support to a user base of approximately...

  • IT Specialist

    2 months ago


    Washington, Washington, D.C., United States Non-Departmental Agency Full time

    Summary The Office of Inspector General is an independent office within the EPA that helps the agency protect the environment in a more efficient & cost effective manner. We perform audits, evaluations, & investigations of the EPA to promote economy, efficiency, and to prevent and detect fraud, waste and abuse. We strive to provide solutions to problems...


  • Washington, Washington, D.C., United States Cape Fox Federal Contracting Group Full time

    Job Description Job Summary The purpose of this order is to provide the necessary level of professional and technical support required to facilitate the overall operational objectives of USAID and Human Capital and Talent Management (HCTM) Center for Professional Development (CPD) programs and functions. The Contractor will provide training...

  • IT Specialist

    2 months ago


    Washington, Washington, D.C., United States Non-Departmental Agency Full time

    Summary We are an independent office within the EPA that helps the agency protect the environment in a more efficient & cost effective manner. We perform audits, evaluations, & investigations of the EPA to promote economy, efficiency, and to prevent and detect fraud, waste and abuse. We strive to provide solutions to problems that ultimately result in...


  • Washington, Washington, D.C., United States Non-Departmental Agency Full time

    Summary The Commission reviews designs proposed for memorials, coins, medals, and new or renovated government buildings, as well as privately owned properties in certain areas of Washington under the Shipstead-Luce and Old Georgetown Acts. In addition, the Commission supports a variety of arts institutions in Washington, DC, through the National Capital...


  • Washington, Washington, D.C., United States AIPAC Full time

    AIPAC is a bipartisan American organization that advocates for a strong U.S.Israel relationship.The mission of AIPAC is to encourage and persuade the U.S. government to enact specific policies that create a strong, enduring, and mutually beneficial relationship with our ally Israel.The support of regional technology needs is a critical part of the overall IT...

  • Purchasing Analyst

    7 days ago


    Washington, Washington, D.C., United States Changing Technologies, Inc. Full time

    POSITION - Certified Peer Specialist:- LOCATION Washington, DC 20024, United States:CONTRACT LENGTH 1 year Contract:- PAY RATE - $50 /hrResponsibilities for Sr. IT Asset Management Coordinate with Inventory Team to process orders and check for fulfillment Coordinate Inventory Team for Endpoint deployments (Move, setup and install endpoints) Coordinate...


  • Washington, Washington, D.C., United States Centers for Disease Control and Prevention Full time

    DutiesAs a Business Services Support Specialist you will:Assist program officials in defining the level and kinds of services needed to carry out assigned responsibilities and to accomplish project objectives.Review all travel requests and serve as consultant to employees on regulations, policies, and procedures.Conduct the purchase of a wide variety of...


  • Washington, Washington, D.C., United States Centers for Disease Control and Prevention Full time

    DutiesAs a Business Services Support Specialist you will:Assist program officials in defining the level and kinds of services needed to carry out assigned responsibilities and to accomplish project objectives.Review all travel requests and serve as consultant to employees on regulations, policies, and procedures.Conduct the purchase of a wide variety of...

  • Helpdesk Specialist

    2 weeks ago


    Washington, United States AHU Technologies Inc Full time

    Role **:Helpdesk Specialist** **Client : DC Governement** **Location **:Washington, DC Job Description: **Responsibilities**: 1. Responds to and diagnoses problems through discussion with users. 2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. 3. Supervises...

  • Helpdesk Specialist

    2 weeks ago


    Washington, United States AHU Technologies Inc Full time

    Job DescriptionJob DescriptionRole : Helpdesk SpecialistClient : DC GovernementLocation : Washington, DCJob Description :Responsibilities:1. Responds to and diagnoses problems through discussion with users.2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.3....


  • Washington, United States PBG Consulting Full time

    Job DescriptionJob DescriptionTitle: Lead Helpdesk SpecialistLocation: Hybrid Washington, DCKey Responsibilities:This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including some new/open incidents, classification of incidents by tier and assigned group, and...


  • Washington, United States Equiliem Full time

    Our client is looking for a Helpdesk Support Specialist to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DCLocation:This position will be 100% onsite at the customer location in Washington, DCClearance: Public Trust security clearance required (Secret Clearance highly desired)Job Duties: Deskside support for any user where a...


  • Washington, United States CUSTOM SOFTWARE SYSTEMS Full time

    Job Description Job Description Salary:Intermediate Help Desk SpecialistCustom Software Systems Inc. is seeking an intermediate-level experienced support specialist to join our clients user and desktop support team. The ideal individual we are seeking will provide onsite desktop support to a user base of approximately 600, located in Washington DC and at...

  • Helpdesk Specialist

    3 weeks ago


    Washington, United States The Evolvers Group Full time

    Jobs Description **Responsibilities**: **Qualifications**: - At least five (5) years of experience providing helpdesk/desktop support in a Microsoft Windows Environment. - Perform as a Tier 2 or Tier 3 Information Technology Help Desk support. - Professional experience in using Active Directory - Experience managing support efforts using a ticketing system...


  • Washington, United States Custom Software Systems Inc. Full time

    Job DescriptionJob DescriptionSalary: Intermediate Help Desk Specialist Custom Software Systems Inc. is seeking an intermediate-level experienced support specialist to join our client’s user and desktop support team. The ideal individual we are seeking will provide onsite desktop support to a user base of approximately 600, located in Washington DC and at...


  • Washington, United States Custom Software Systems Inc. Full time

    Job DescriptionJob DescriptionSalary: Intermediate Help Desk Specialist Custom Software Systems Inc. is seeking an intermediate-level experienced support specialist to join our client’s user and desktop support team. The ideal individual we are seeking will provide onsite desktop support to a user base of approximately 600, located in Washington DC and at...


  • Washington, United States Aspire Technologies Full time

    We are looking for an **OCTO -DCPS Helpdesk Specialist Journeyman (Webcam Interview)**. **DIRECT CLIENT Position** **Length: 9-21Months+** **Work Address: OCTO - 200 I Street, SE Washington DC 20003** **Immediate interviews - (Webcam Interview)** Please Note this position is 100% ONSITE. **Resolve technical issues and closing out assigned** -...


  • Washington, United States AHU Technologies Inc Full time

    **TITLE**:Helpdesk Specialist Journeyman **LOCATION**:Washington DC **MINIMUM EDUCATION**: Bachelor’s degree in IT, related field, or equivalent experience. **REQUIRED EXPERIENCE**:10 years **INTERVIEWS**: Webcam interview A client is looking for someone with 6-10 years of experience. They will respond to and diagnose problems through discussion with...


  • Washington, United States Aspire Technologies Full time

    We are looking for an **OCTO -DCPS Helpdesk Specialist Journeyman ONSITE (Webcam Interview)**. **DIRECT CLIENT Position** **Number of positions: 1** **Length: 9-21Months+** **Work Address: OCTO - 200 I Street, SE Washington DC 20003** **Immediate interviews - (Webcam Interview)** Please Note this position is 100% ONSITE 1. Resolve technical issues and...


  • Washington, United States Strategic Insight, Ltd. Full time

    Strategic Insight, Ltd. is seeking an **IT** Facilities Helpdesk Support Specialist (Staff Associate)** to support our PEO IWS client. Job location is Washington, DC, Navy Yard. There is the potential for some hybrid working schedule between home, corporate and client site. Strategic Insight, Ltd., established 1985, is committed to sustaining excellence and...

  • Helpdesk Specialist

    3 weeks ago


    Washington, United States Integres, LLC Full time

    Job DescriptionJob DescriptionCompany DescriptionIntegres, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) which was established to provide high quality, insightful, agile information technology-based solutions to its customers. Integrity is a foundational element of everything we strive to do. We seek to develop solutions which respond to...


  • Washington, United States AHU Technologies Inc Full time

    Job DescriptionJob DescriptionTITLE: Helpdesk Specialist JourneymanLOCATION: Washington DCMINIMUM EDUCATION: Bachelors degree in IT, related field, or equivalent experience.REQUIRED EXPERIENCE: 10 yearsINTERVIEWS: Webcam interviewJob Description:A client is looking for someone with 6-10 years of experience. They will respond to and diagnose problems through...


  • Washington, United States Centura Full time

    Hi, We are looking for!!! **Position**: DCPS Helpdesk Specialist Journeyman **Location**: OCTO - 200 I Street, SE Washington DC 20003 **Duration**: 9-21Months+ **Immediate interviews** - Webcam interviews ONLY Please Note this position is 100% ONSITE **Resolve technical issues and closing out assigned** - Service/Incidents requests within the agency's...


  • Washington, United States AHU Technologies Inc Full time

    Role : Helpdesk Specialist Location : Washington DC (Onsite) Client : DC government **Job Description**: Resolve technical issues and closing out assigned Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources iii. Provide...


  • Washington, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Helpdesk Specialist Journeyman (Onsite)Location: Washington, DCDuration: 12 Months+Job Description:Service/Incidents requests within the agency's Service Level Agreements Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with...


  • Washington, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Helpdesk Specialist Journeyman (Onsite)Location: Washington, DCDuration: 12 Months+Job Description:Service/Incidents requests within the agency's Service Level Agreements Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with...


  • Washington, United States Aspire Technologies Full time

    We are looking for an OCTO -DCPS Helpdesk Specialist Journeyman ONSITE (Webcam Interview) . DIRECT CLIENT Position Number of positions: 1 Length: 9-21Months+ Work Address: OCTO - 200 I Street, SE Washington DC 20003 Immediate interviews – (Webcam Interview) Please Note this position is 100% ONSITE OCTO helps is looking to add to its DCPS Technical Support....


  • Washington, United States InteliX Systems LLC Full time

    Job DescriptionJob DescriptionTitle: Helpdesk Support SpecialistDuration: 12 months contractLocation: Washington, DC 20004Client: U.S Customs and Border ProtectionMinimum qualifications include a High School Diploma or G.E.D. with 3+ years of experience in a related field (technical support, help desk support, call center, or etc.). An associate degree in a...