Support desk specialist
1 month ago
Travel Experts Inc is looking to add a member to our advisor support & accounting team. Our support desk handles incoming questions from our membership. We are looking to add support to that role and backup to other positions.
Who would enjoy this role:
- Someone who loves providing customer service and support
- Someone who loves learning and explaining complex systems
- Someone who loves solving problems
Main Responsibilities:
- Monitor two email accounts and answer support questions or pass on to the correct department
- Become a subject matter expert in our advisor accounting and CRM tools (industry specific software)
- Reach out to suppliers to update information on our internal sites
- Create, troubleshoot & delete logins to a multitude of websites
- Maintain document archive
- Other duties as assigned
Requirements:
- Experience in a customer service environment
- Proficiency in Microsoft Office, CRM, and accounting software
- Excellent interpersonal and communication skills, both written and verbal
- Strong ability to multi-task and prioritize work effectively
- Troubleshoot email & tech support basics such as clearing cache/history, navigate the internet, provide instructions & assistance to agents for various small "tech" items
- Exceptional attention to detail and the ability to grasp concepts quickly
This position is full time (Monday-Friday 9a-530p) at our Raleigh office. After a probationary period an optional hybrid schedule would be available Tuesdays & Thursdays.
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