Support desk specialist

1 month ago


Raleigh, United States Travel Experts Inc Full time
Job DescriptionJob DescriptionSalary: $45k + benefits

Travel Experts Inc is looking to add a member to our advisor support & accounting team.  Our support desk handles incoming questions from our membership.  We are looking to add support to that role and backup to other positions.


Who would enjoy this role:

  • Someone who loves providing customer service and support
  • Someone who loves learning and explaining complex systems
  • Someone who loves solving problems


Main Responsibilities:

  • Monitor two email accounts and answer support questions or pass on to the correct department
  • Become a subject matter expert in our advisor accounting and CRM tools (industry specific software)
  • Reach out to suppliers to update information on our internal sites
  • Create, troubleshoot & delete logins to a multitude of websites
  • Maintain document archive
  • Other duties as assigned 


Requirements:

  • Experience in a customer service environment
  • Proficiency in Microsoft Office, CRM, and accounting software
  • Excellent interpersonal and communication skills, both written and verbal
  • Strong ability to multi-task and prioritize work effectively
  • Troubleshoot email & tech support basics such as clearing cache/history, navigate the internet, provide instructions & assistance to agents for various small "tech" items
  • Exceptional attention to detail and the ability to grasp concepts quickly

 

This position is full time (Monday-Friday 9a-530p) at our Raleigh office.  After a probationary period an optional hybrid schedule would be available Tuesdays & Thursdays. 



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