Field Service Technician

3 weeks ago

Jericho, United States Facsimile Communication Industries, Inc Full time
Job DescriptionJob DescriptionAtlantic Tomorrows Office is a nationally recognized distributor of Copier and high-end Production Equipment. We sell and service Ricoh, Toshiba, Konica and Kyocera products in the Tri-State area, due to our continued growth we are expanding our Service Division and have openings. Locations include outer areas of Brooklyn & Queens.

We are looking for a motivated hands-on Field Service Technician, the ideal candidate will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Must have own vehicle. Field technicians provide the on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or “fixing the customer” by correcting the client’s expectations.

  • Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sites
  • Manage and maintain a highly accurate parts inventory via handheld device
  • Receive, prioritize and accurately close service calls via handheld device
  • Assist with equipment installations as needed
  • Keep current with new technology through off-site manufacturer's classes and online training
  • Communicate equipment problems and solutions to fellow technicians
  • Project a positive company image through proper attire, exceptional communication skills, excellent customer service and personal grooming
  • A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
  • Computer literate and basic knowledge of networking
  • Electronic & mechanical experience/aptitude
  • Experience working on digital copiers and/or laser printers (Konica Minolta, HP experience is a plus)
  • Valid driver's license with an excellent driving record and reliable transportation
  • Professional appearance and manner skills
  • Customer service oriented
  • Excellent communication skills
  • Able to work independently, under pressure at customer sites and to accept direction on given assignments
  • Able to handle and solve new challenges, demonstrate initiative and a willingness to learn
  • Team player, reliable, punctual and possessing a positive attitude
  • Driving knowledge of locations include Locations include outer areas of Brooklyn & Queens.

Benefits

  • Competitive Salary (based on experience)
  • Cell Phone
  • Mileage Reimbursement
  • Paid Holiday, Vacation and Sick Time

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