Sales Lead Coordinator-Commission Based

3 weeks ago

Franklin, United States Johnson Comfort Full time
Job DescriptionJob Description


Sales Lead Coordinator-Commission Based
Johnson Comfort is looking for a Sales Lead Coordinator to join our team in our Franklin office. This individual will drive customer satisfaction via out-bounding and follow up calls to customers to enhance the customer experience by helping them resolve their home service needs. The ideal candidate has a sales oriented, customer-first mindset and aims to deliver high-quality service and remain opportunity focused in every customer interaction. This is a commission-based role with fallback pay as needed, schedule to be discussed.
About Johnson Comfort
Established in 1968, Johnson Comfort proudly services customers in Johnson County and the central Indiana area.  Specializing in heating, cooling, and plumbing our hard-working and dedicated team create happy customers through our craftsmanship, integrity, and exceptional service. Our team is the foundation of our long-standing company, and we work hard to ensure their careers with Johnson Comfort are satisfying both personally and professionally
Location & Commitments

  • Location: Franklin, Indiana
  • Job Type: Full-time, Commission
  • Schedule: To be discussed
Benefits
  • Commission based, earning $5 per five-star review + $10 per booked appointment that does not get cancelled, a percentage of quotes closed/sold by technicians, a percentage of club memberships sold and quotes sold, with fallback pay of $300/weekly. Commission is uncapped.
  • Benefits after 90 days
  • Health insurance
  • Dental insurance
  • Company sponsored short term disability
  • PTO + paid holidays
  • IRA with 3% company match
  • Paid training and company education
  • Company events
  • Uniforms and boot vouchers provided
Responsibilities
  • Reports to: Customer Care Manager
  • Outbound calls to customers to enhance the customer experience and address all needs
  • Follow up calls regarding customer needs/areas of improvement
  • Consult and sell based on customer success: Advise customers on leveraging products/services based on their unique needs
  • Maintain basic working product knowledge: Ensure information given to customers is accurate, up-to-date, and strategic
  • Efficiently dispatch HVAC and plumbing technicians to residential locations as needed, ensuring prompt and accurate service in response to customer requests
  • Track interactions in CRM: Record customer interactions in the internal system for cross-functional awareness and relationship development
  • Perform outbound calls to customers and perform upselling responsibilities
  • Conduct service-related, follow-up calls to check in on past customers and assess their current needs

What We Are Looking For  
  • High School Diploma/GED is required
  • Must pass a background check and drug screening
  • Sales mindset, experience is a plus
  • High level of customer service
  • Telephone Etiquette
  • HVAC experience a plus, but not required
  • Go-getter mentality and ambitious
  • High attention to detail and good organization skills
  • Good computer skills, specifically in Microsoft Office
  • Positive attitude and winner mentality
  • 1-2 years proven experience in supporting customer success
  • Excellent written and verbal communication skills
  • Excellent interpersonal communication skills on a professional and technical level
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above-and-beyond service
  • Excellent time-management and prioritization skills
  • Demonstrates a strong willingness to learn and grow, actively seeking opportunities for personal and professional development
  • Able to work both independently and as part of a team
  • Bilingual a plus, but not required


We are an equal opportunity employer and encourage veterans to apply.
Ready to join us on this journey? Apply today and let us forge forward together

 

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