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Night Auditor

4 months ago

Green Bay, United States Home2 Suites Green Bay Full time
Job DescriptionJob Description

Night Auditor:

Looking for good WEEKLY pay and having your days off? This opportunity is perfect for you Night shift is great for those night owls and people who like a calm work environment.

The Night Auditor is responsible for posting and balancing charges and settlements for rooms, maintaining files and resetting the systems for the next day’s operations as well as working at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. The Night Auditor also provides excellent customer services to current and future guests and makes reservations for incoming phone calls or walk-ins. The Night Auditor is expected to do laundry throughout the shift as well.


  • Audit, post and balance daily cashiers work.
  • Ensure credit card system reconciles to daily transaction lists.
  • Make a daily reservation count for arrivals and departures to direct actions in selling rooms.
  • Block all incoming reservations based on guest request and availability.
  • Block arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on envelope, assuring a smoother check-in.
  • Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed and method of payment is established.
  • Accept and record credit card and photo ID information on guest accounts and provide change for guests as needed.
  • Assist in other departments such as Breakfast, Social, Housekeeping, Laundry etc. as needed.
  • Maintain the cleanliness of the hotel bathrooms, lobby and other public areas.
  • Address and resolve guest complaints and ensure guest satisfaction.
  • Document all guest requests, concerns, and communication information to responsible personnel for proper handling.
  • Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to the Guest Services Manager by providing him/her with summary of daily bank status. Request change as needed.
  • Handle all incoming and outgoing reservation requests.


Benefits

  • Hilton Team Member Travel Discounts
  • Tuition Assistance Program
  • Employee Referral Program
  • Vision/Dental Insurance and more