Product Support Specialist

1 week ago

Kansas City, United States Alphapointe Full time
Job DescriptionJob Description

s part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind).

Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment that's both challenging and satisfying as well as an array of benefits including medical, dental, vision and life insurance, short and long term disability, vacation and sick time, paid holidays and flexible spending options as well as a generous 401(k).

Job Summary: Responsible for coordinating activities and resources in support of simultaneous new product launches. Also responsible for contract and pricing administration support.

Essential Functions

  • Responsible for populating new product data elements and images into Customer portals, as well as, verifying existing information is accurate and updating as needed.
  • Conduct daily review of EDI data for accuracy and advise respective trading partners of any errors and corrections required for resubmission.
  • Manage ETS (Essentially the Same) information and conduct periodic reviews with NIB and Alphapointe sales reps to update ETS in preparation for Annual Price Change submissions.
  • Support Sales Operations Manager with New Product Development activities including: competitive pricing surveys, freight calculations, addition notice tracking, and changes to Procurement List.
  • With direction from Sales Operations Manager, conduct preliminary market analysis of new product opportunities including, product performance characteristics, key features and competitive price comparisons.
  • Provide price analyses, complete annual price change proposal forms, create/distribute price lists and maintain system price file data.
  • Support contract and document management as it relates to customer contracts and sub-contractor partnership agreements to ensure proper signatures are obtained, filed and renewal milestones are denoted with reminder notices to appropriate team members.
  • Coordinate release of new inventory items and bills of materials into internal Material Requirements Planning (MRP) system. Ensure product performance data and customer specification documents are obtained and organized in applicable network directory, web or other repository locations.
  • Facilitate product change and product obsolescence actions with diverse internal stakeholders.
  • Complete NAFTA and COO certificates.
  • Participate in the improvement of department methodologies and processes used within the company.
  • Maintain vendor portal information.
  • Perform other duties as assigned.

Knowledge and Skill Requirements:

  • Associate degree required. Bachelor degree preferred. Preferably in business/ operations management.
  • Computer literate (skills assessment may be administered) – Microsoft office products. Above average skills with Excel, Word, and PowerPoint. Proficient use of Internet for research.
  • Strong analytical skills and attention to detail with ability to manage spreadsheets: collect, organize, analyze and format data for reports.
  • Ability to work independently and with diverse groups and individuals.
  • Excellent verbal and written communication skills.
  • Experience working within a manufacturing setting is preferred.
  • Experience working with federal procurement guidelines and processes is preferred.

Working Conditions:

  • The position operates within a fast-paced, multi-priority, matrix- type environment.
  • Minimal travel may be required

Alphapointe is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

  • Production Support Specialist

    Found in: Talent US C2 - 1 week ago

    Kansas City, United States Highbrow LLC Full time

    Production Support Specialist Locations :- Kansas City, Mi or Atlanta, GA or Dallas, Texas Emphasis ======== Able to analyze monitoring data from Kibana/Gryfana Able to work on-call 24/7 hours Able to use tools (Postman/SoapUI) to check service availability Production Support/Ticket Management experience Able to assess Java JVM health Able to...

  • Support Specialist

    2 days ago

    Kansas City, United States Michaels Stores Full time

    Support Specialist page is loaded **Support Specialist** **Support Specialist** locationsShawnee-15210 Shawnee Mission Pkwy time typePart time posted onPosted Yesterday job requisition idR00083206 Store - KC-SHAWNEE, KS**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in...

  • Senior Product Support

    Found in: Talent US C2 - 1 week ago

    Kansas City, United States Commerce Bank Full time

    About This Job The main purpose of this job is to make essential contributions to the development and implementation of business initiatives for the Indirect and Direct Lending lines of business, which are mainly comprised of automobile secured loans. The Specialist will help execute key management activities including reporting, marketing/acquisition,...

  • Productions Support Specialist

    7 days ago

    Jersey City, United States ExlService Holdings , Inc. Full time

    **Productions Support Specialist** Jersey City, NJ, USA Req #2430 Monday, February 21, 2022 **Overview** EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading...

  • Customer Support Specialist

    1 week ago

    Kansas City, United States Coastline Academy Full time

    **Customer Support Specialist** * Kansas City, MO - Remote OK * Full-Time * Customer Support Specialist **Coastline Academy is the Modern Driving School.** If you love helping people, are passionate about offering a high quality experience to our community and want to join a fast-growing team who are focused on road safety, we want to hear from you. Were...

  • Senior Technical Support Specialist

    1 week ago

    Kansas City, United States CareerBuilder Full time

    Description Become an integral part of Menlo's dynamic team as a Senior Support Specialist. You will play a crucial role in ensuring the smooth resolution of complex technical issues and customer concerns. Your impactful contributions will directly enhance education and communities, and you will be part of a collaborative team dedicated to continuous...

  • Senior Technical Support Specialist

    2 weeks ago

    Kansas City, United States Menlo, Inc. Full time

    Job DescriptionJob DescriptionDescription:Become an integral part of Menlo's dynamic team as a Senior Support Specialist. You will play a crucial role in ensuring the smooth resolution of complex technical issues and customer concerns. Your impactful contributions will directly enhance education and communities, and you will be part of a collaborative...

  • Support Services Specialist

    Found in: beBee jobs US - 1 week ago

    Kansas City, Missouri, United States Department Of The Army Full time

    Summary About the Position: Serves as Support Services Specialist for the U.S Army Recruiting Command (USAREC). Supports the administrative and logistical functions in the areas of Facilities and Fleet Management. DutiesCoordinates with Corps of Engineers and the General Services Agency (GSA) to resolve issues pertaining to facilities and motor vehicle...

  • Support Services Specialist

    Found in: beBee S US - 2 weeks ago

    Kansas City, United States Department Of The Army Full time

    Summary About the Position: Serves as Support Services Specialist for the U.S Army Recruiting Command (USAREC). Supports the administrative and logistical functions in the areas of Facilities and Fleet Management. ...

  • Sr Engineering Support Specialist

    24 hours ago

    Kansas City, United States Disability Solutions Full time

    Summary This position performs a full range of complex engineering support assignments requiring significant knowledge of manufacturing, business and project management processes.Duties and Responsibilities This position requires the ability to work independently at a high level on complex engineering support tasks in alignment with business...

  • Visual Information Specialist

    Found in: beBee jobs US - 1 week ago

    Kansas City, Missouri, United States Department Of The Army Full time

    Summary About the Position: Come to Kansas City - the place to be for good food, and good friends Located in America's Heartland, we are a large metropolitan city with a small town atmosphere. And for you outdoor enthusiasts no matter what kind of recreation you enjoy, you will find it here on one of our many U.S. Army Corps of Engineers lake projects from...

  • Technical Support Spcecialist

    1 week ago

    Kansas City, United States Insight Global Full time

    Insight Global is looking to hire a Technical Support Specialist to support a client of ours in Kansas City, KS. This position will require some travel (50-75%, 2 weeks per month). The candidate will serve as the IT liaison between the business and IT, to ensure all IT requirements are properly defined by gathering input from stakeholders, and help develop...

  • FIX Support Specialist

    1 day ago

    new york city, United States NSD International, Inc Full time

    FIX Onboarding and Production Support SpecialistWe are seeking a hands-on FIX Onboarding and Production Support Specialist who will be part of our Equity IT DevOps team supporting Equities, Options, Futures and Post trading allocations. The ideal candidate should have st...

  • Information Technology Specialist

    Found in: Talent US 2 C2 - 1 week ago

    Kansas City, United States U.S. Marshals Service Full time

    Summary The selectee of this position serves as an Information Technology Specialist (System Administration/Customer Support) responsible for managing a full range of IT-related service delivery, operations and projects for JPATS. This position is located in the Justice Prisoner and Alien Transportation System (JPATS) / Kansas City, MO. Duties ...

  • IT Support Specialist

    2 days ago

    Orange City, United States Northwest Iowa Community College Full time

    IT Support Specialist * Area Jobs * Posted 1 day ago **Orange City Area Health System** **IT Support Specialist** The IT Support Specialist is responsible for the configuration, installation, and maintenance of desktop/laptop computers, printers, scanners, phones, and their associated software. The Specialist provides Help Desk support, as well as...

  • Senior Support Services Specialist

    Found in: Talent US C2 - 1 week ago

    Kansas City, United States Commerce Bank Full time

    About This Job The main purpose of this job is to support internal and external customers by maintaining customer records, assisting in the collection of customer information for verification of deposits, and other duties to help achieve performance and quality objectives.Essential FunctionsProvide a high level of customer service to branch personnel and...

  • Production Finishing Specialist Location: MO-Kansas Post Date: 10-17-23

    1 week ago

    Kansas City, United States CareerBuilder Full time

    AlphaGraphics Kansas City is looking for makers who want to be proud of where they work and the products they create. If you are a process and systems-oriented person who thrives at making sure things are done correctly then this position is for you. We are serious about the work that needs to be done and so you need to be as well. The right person is a...

  • Customer Support Specialist

    6 days ago

    Traverse City, United States CareerBuilder Full time

    100000.00 $ Customer Support Specialist Traverse City Mark as Customer Service Published date: 03/22/2024 Country: USA City: Traverse City Address: 2632 Crossing Cir #1071 Job Title: Customer Support Specialist at Filerev Location: Remote Type: Full-Time About Filerev At Filerev , we're revolutionizing the way users organize their files in Google Drive. Our...

  • support specialist

    7 days ago

    Johnson City, United States Michaels Stores Full time

    support specialist page is loaded **support specialist** **support specialist** locationsJohnson City-3211 Peoples St Sp B time typePart time posted onPosted Today job requisition idR00114934 Store - JOHNSON CITY, TN**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the...

  • FIX Support Specialist

    5 days ago

    New York City, United States NSD International, Inc Full time

    FIX Onboarding and Production Support Specialist We are seeking a hands-on FIX Onboarding and Production Support Specialist who will be part of our Equity IT DevOps team supporting Equities, Options, Futures and Post trading allocations. The ideal candidate should have strong technical background with experience working with FIX Protocol and troubleshooting...