Cloud Operations Engineer

2 weeks ago

Newton, United States Paytronix Full time
Job DescriptionJob Description

Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and convenience store brands. Our valued clients leverage the power of Paytronix across 50,000 sites globally to create seamless, personalized, and brand-authentic experiences that foster lasting relationships with their customers. For more than 20 years, Paytronix has been a trusted partner helping brands maximize the lifetime value of their guests and grow more profitable businesses. For more information, visit www.paytronix.com.

The kind of person we are looking for:

We are seeking an Cloud Operation Engineer to join our growing team of top technology professionals in our office in Newton, MA to help advance our migration towards an automation first priority. As part of the IT Operations team, you share responsibility for the design, development, provisioning, installation, configuration, operation, and maintenance of systems hardware and software, as well as related infrastructure environments. Additionally, you will work with software developers, infrastructure administrators, and enterprise architects to plan, implement, and maintain software solutions and systems architecture technologies that run our products and services.

Our company has an open, relaxed, and friendly environment where you'll get to work with people serious about the work they do, but always appreciate a great sense of humor. We trust our employees, so you'll be given a fair amount of latitude with, and ownership for your own time.

The kind of stuff you'll be doing:

  • Contributing to the operational oversight & security of our Paytronix Loyalty and Online Ordering Services platform across our on-premise, Amazon Web Services & Azure Cloud environments

  • Advancing & extending the capabilities our Paytronix Loyalty Services platform by collaborating with Engineering and Operations teams

  • Participating in operational project design reviews, infrastructure implementations & automation efforts

  • Assisting with the transformation & implementation of our DevOps processes, frameworks & automation initiatives

  • Using your past experience and forward thinking mindset to help grow & scale the Paytronix Loyalty Service platform while maintaining optimal performance and availability

  • Participating in technical research and development to enable continuing innovation within the infrastructure

  • As a member of our operations team, you are expected to serve as a core member of the broader team and assist with operational responsibilities as needed, including:

    • Providing direct support during application and production infrastructure deployments

    • Leveraging automation and configuration tools to install software, updates, OS upgrades, and provision servers

    • Performance of daily system monitoring and operational tasks to ensure the health of our systems

    • Responding to infrastructure issues and incidents as they occur

    • Providing occasional after-hours response support for application or infrastructure project deployments

  • This is an on-call position with an expectation to participate in a 24x7 on-call rotation

  • The ideal candidate is a team player with solid communication skills, a curious mindset, and aptitude to figure things out and get things done.

  • This position is a hybrid position which requires the ability to work within our Newton, MA office multiple days per week

The kind of experience you'll need:

  • 5+ years' professional IT experience

  • Systems administration skills (Windows and Linux)

  • Hands-on experience with cloud computing platforms (AWS, Azure)

  • Bash, Powershell & Python scripting

  • Knowledge of IT networks, security frameworks and database management (SQL Server, MongoDB)

  • Understanding of Agile, CI/CD and DevOps methodologies

  • Exposure to a variety of tools and technologies:

    • Infrastructure-as-code (Terraform, CloudFormation)

    • Deployment (Jenkins, Github, Docker, Kubernetes)

    • Configuration management (Ansible, Puppet)

    • Monitoring (DataDog, NewRelic)

  • Bonus if you also have: Prior experience on a cloud operations support team; Knowledge of best practices and IT operations in zero downtime environment; Familiarity with common security frameworks such as CIS, PCI, NIST, SOC; Experience with patching systems and applications in both corporate and data center environments; Experience supporting a 7x24x365 Software-as-a-Service computing platform.

Salary Range: $100k-$140k

Benefits:

  • Medical -- Choose from 3 Medical Plans (PPO, HMO, and High-Deductible)
  • Dental - Select from 2 Dental plans, including adult Orthodontics
  • Vision – 1 plan available
  • Company paid Life Insurance, Short-Term Disability (STD) and Long-Term Disability (LTD)
  • 401K with generous company match; 2-year vesting
  • Flexible Spending Account (FSA)
  • Health Reimbursement Account (HRA)
  • Tuition Reimbursement
  • Generous PTO

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