Technology Operations Sr. Manager

2 months ago

Southfield, United States Credibly Full time
Job DescriptionJob DescriptionDescription:

Who We Are:

A Top Place to Work


We believe in small businesses and the people who grow them. At Credibly, we leverage cutting-edge data science, technology, partner relations, and customer support to provide business owners with accelerated access to right-sized capital solutions. From working capital loans and merchant cash advances to lines of credit, we offer a suite of financing products that can accommodate nearly any stage of business development or credit profile.


Founded in 2010 with offices in Michigan, New York, and Arizona, we have provided access to over $2.3 billion to more than 46,000 small businesses nationwide. On top of being nominated as one of Crain’s 50 fastest growing companies in New York and making several appearances on the Inc. 500 list, Credibly was also recently named a Top 25 Lending Technology Company by The Financial Technology Report.


The Opportunity


As the Senior Manager of Technology Operations (TechOps), you will be responsible for leading a team of Platform Engineers, Managed Service Providers and Service Desk Technicians in supporting Credibly’s technology operations. You will work closely with Engineering to design, develop and maintain our Cloud platform including reliability and security. Working with cross-functional teams and leadership, you will implement controls to ensure that documented delivery compliance and security best practices are followed. You will ensure that our Service Desk team provides our team members with the required hardware and outstanding support.


We're looking for someone eager to make a difference at Credibly. In our compact organizational setting versatility is key. You will play a pivotal role in shaping outcomes across various facets of our operations, making a tangible impact from day one.


What You Will Do:


  • Leading the platform services team in designing, developing and maintaining scalable and reliable platform services that meet the needs of our customers and partners.
  • Collaborating with product management and engineering teams to define the roadmap and priorities for platform services.
  • Overseeing the service desk team, which provides support and hardware to internal users.
  • Coordinating with our managed service providers for networking and security.
  • Managing the day-to-day operations of the platform services team and service desk teams, including resource allocation, project planning, and performance management.
  • Working closely with customers and partners to understand their needs and provide technical guidance and support.
  • Staying current on industry trends and best practices in platform services design and development.
  • Establish goals and metrics for your teams and report on their performance.


What Makes You Special:


  • Bachelor’s degree in Computer Science, Engineering, or related field. Master’s degree preferred.
  • 5+ years of experience in platform services design and development, with at least 3 years in a leadership role.
  • Strong technical background in managing AWS cloud computing assets and configuration of serverless, EC2 and RDS assets.
  • Proven track record of delivering complex platform services projects on time and within budget.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external partners.


How You Will Benefit:


  • Flexible working conditions, via hybrid remote/in-office work
  • Generous PTO package
  • 8 Paid Company Holidays
  • Paid Parental Leave, Bereavement, and Jury Duty
  • 401k with company match (and 100% vesting after 2 years)
  • Medical insurance through BCBSM or BCN
  • Dental and Vision provided by BCBS
  • HAS and FSA available, including LPFSA and Dependent Care
  • Company paid life insurance and short-term disability
  • Additional optional insurance


Requirements:


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