Part - Time Experienced Hostess

1 week ago

Naples, United States Food and Thought Part time
Job DescriptionJob DescriptionJob Description:

Join Our Family as an Experienced Part - Time Hostess at Food & Thought 2, Naples, FL Click Here for Map Introduction: Are you a friendly, outgoing individual who thrives in a dynamic, guest-focused environment? Do you love making every Guest feel special and welcome from the moment they walk through the door? If so, Food & Thought 2 has the perfect opportunity for you We are seeking an Experienced Hostess to join our vibrant Family and help us deliver an exceptional dining experience every single day. About Us: Food & Thought 2 is more than a restaurant; it’s a community hub where health, wellness, and a positive atmosphere come together. Located in the heart of Naples, Florida—voted the #1 best place to live in the U.S.—we are dedicated to creating memorable experiences for our guests with organically sourced, meticulously crafted meals. As our founder, Frank Oakes, said, 'There are no strangers here, only friends we have yet to meet.' Join us in our mission to promote healthy living and create a welcoming space for all. Position Summary: As an Part - Time Experienced Hostess at Food & Thought 2, you are the first point of contact for our guests, setting the tone for their entire dining experience. Your warm smile and welcoming demeanor will ensure that every guest feels like they are part of our family. You will handle seating arrangements, manage reservations, and work closely with our team to provide seamless service. This role is ideal for someone who is energetic, positive, and enjoys interacting with people in a fast-paced environment. Key Responsibilities: Fanatical About Guest Service: Greet every guest with a smile and a warm welcome, ensuring they feel comfortable and valued from the moment they arrive. Warm Welcome: Greet every guest with a friendly smile and a warm welcome, making them feel comfortable and valued. Efficient Seating: Escort guests to their tables, provide menus, and efficiently manage the seating chart to ensure a smooth flow of service. Reservation Management: Handle reservations in person and over the phone, keeping track of table availability and wait times to provide accurate information to guests. Phone Etiquette: Answer incoming calls, provide information about the restaurant, answer questions, and take reservations in a courteous and professional manner. Team Collaboration: Communicate effectively with servers, bartenders, and kitchen staff to ensure a seamless dining experience for all guests. Clean and Organized: Maintain a tidy and organized entrance, waiting area, and hostess stand to create a positive first impression. Guest Assistance: Address special requests, accommodate seating preferences, and assist with any guest needs to enhance their dining experience. Promotion of Specials: Inform guests about daily specials, promotions, and upcoming events to enhance their visit. Problem Solving: Quickly address and resolve any guest complaints or issues with a positive and professional attitude. Customer Service Excellence: Provide top-notch customer service to ensure every guest leaves happy and eager to return. Waitlist Management: Manage the waitlist during busy times and provide accurate wait times to guests to manage expectations. Compliance: Follow health and safety standards and ensure compliance with all restaurant policies. Physical Requirements: Manual Dexterity: Skilled in both gross and fine manipulation, ensuring precision in handling knives and ingredients. Visual Acuity: Peripheral vision and near/far visual accuracy are crucial for maintaining safety and quality. Auditory Skills: Effectively hear and respond to instructions in a bustling environment. Strength and Stamina: Capable of handling and moving objects weighing up to 50 pounds. Standing Endurance: Able to stand and walk for extended periods while maintaining focus and precision. Flexibility and Balance: Ability to bend, stoop, kneel, twist, and move fluidly around the restaurant. Temperature Tolerance: Comfortable working in diverse temperatures (hot, humid, cold) and tolerating moderate amounts of dust and cleaning agents. Allergy-Friendly: Able to handle a wide variety of fresh ingredients without adverse allergic reactions. Climbing Confidence: Confidently utilize a step-stool or ladder as needed. Balance and Stability: Maintain stability and balance while executing tasks efficiently. Clear Communication: Convey instructions clearly and communicate with team members effectively, even in busy or noisy environments. Reaching Ability: Capable of reaching below the waist, at the waist, and overhead. What We Offer: Competitive Pay: Enjoy a competitive hourly wage. Supportive Environment: Work in a positive, team-oriented environment where your contributions are valued. Growth Opportunities: We believe in promoting from within and offer opportunities for career advancement. Employee Discounts: Enjoy generous discounts on all our delicious menu items and organic products. Work-Life Balance: Flexible scheduling options to fit your lifestyle. Paid Time Off: Take time to relax and recharge with our paid time off policy. Qualifications: Experience: Previous experience as a hostess or in a customer service role is preferred. Passion for Hospitality: Genuine enthusiasm for providing outstanding guest service. Communication Skills: Excellent verbal communication skills and the ability to engage with guests and team members effectively. Reliability: Dependable and punctual, with a strong work ethic. Positive Attitude: Energetic, upbeat, and able to work well under pressure in a fast-paced environment. Team Player: Willingness to work collaboratively with a diverse team. Language Skills: Fluent in English; Spanish is a plus. Footwear Requirement: Must wear non-slip shoes for safety on the job; these are not provided by the company. Work Authorization: Must be authorized to work in the U.S. Age Requirement: Must be at least 18 years old. Transportation: Reliable transportation to get to work. Stay Connected: Join our vibrant community and follow us on social media for the latest updates Facebook| Instagram | LinkedIn | YouTube | FoodandThought2 Equal Opportunity Statement: Food & Thought 2 celebrates diversity and is committed to creating an inclusive environment for all associates. We are proud to be an equal opportunity employer.

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