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Hostess - Naples, FL - Food and Thought 2

2 months ago

Naples, Florida, United States Food and Thought Full time
Job Description

Food and Thought 2 is seeking an experienced and enthusiastic Hostess to join our team in Naples, FL. As a Hostess, you will be the first point of contact for our guests, setting the tone for their entire dining experience.

Key Responsibilities:
  • Greet and Welcome Guests: Greet every guest with a warm smile and a friendly welcome, ensuring they feel comfortable and valued from the moment they arrive.
  • Efficient Seating: Escort guests to their tables, provide menus, and efficiently manage the seating chart to ensure a smooth flow of service.
  • Reservation Management: Handle reservations in person and over the phone, keeping track of table availability and wait times to provide accurate information to guests.
  • Team Collaboration: Communicate effectively with servers, bartenders, and kitchen staff to ensure a seamless dining experience for all guests.
  • Clean and Organized: Maintain a tidy and organized entrance, waiting area, and hostess stand to create a positive first impression.
  • Guest Assistance: Address special requests, accommodate seating preferences, and assist with any guest needs to enhance their dining experience.
  • Promotion of Specials: Inform guests about daily specials, promotions, and upcoming events to enhance their visit.
  • Problem Solving: Quickly address and resolve any guest complaints or issues with a positive and professional attitude.
  • Customer Service Excellence: Provide top-notch customer service to ensure every guest leaves happy and eager to return.
  • Waitlist Management: Manage the waitlist during busy times and provide accurate wait times to guests to manage expectations.
  • Compliance: Follow health and safety standards and ensure compliance with all restaurant policies.
Requirements:
  • Experience: Previous experience as a hostess or in a customer service role is preferred.
  • Passion for Hospitality: Genuine enthusiasm for providing outstanding guest service.
  • Communication Skills: Excellent verbal communication skills and the ability to engage with guests and team members effectively.
  • Reliability: Dependable and punctual, with a strong work ethic.
  • Positive Attitude: Energetic, upbeat, and able to work well under pressure in a fast-paced environment.
  • Team Player: Willingness to work collaboratively with a diverse team.
  • Language Skills: Fluent in English; Spanish is a plus.
  • Footwear Requirement: Must wear non-slip shoes for safety on the job.
  • Work Authorization: Must be authorized to work in the United States.
  • Age Requirement: Must be at least 18 years old.
  • Transportation: Reliable transportation to get to work.