Client Success Specialist
4 weeks ago
Pool Troopers is currently hiring a full-time Client Success Specialist.
- Great Salary
- Great Benefits (eligible after 60-days)
- Advancement Opportunities
Pool Troopers, one of the nation's largest and fastest- growing pool service companies, currently serves over 20,000 customers in Florida, Texas, South Carolina, Georgia, and Arizona, and was ranked #1 in 2019. 2020, and 2021 on the Top 50 list by Pool & Spa News & Jandy. In October 2020, Pool Troopers partnered with Shoreline Equity Partners (Private Equity Firm) to support the next phase of growth including the execution of rapid acquisition strategy.
As a Client Success Specialist with Pool Troopers, you will have a rewarding career with opportunities for growth and advancement.
Responsibilities:
- Confer daily with customers by telephone or in person to adhere to client needs, resolve conflict, and provide solutions
- Create quotes for commercial repairs and follow up on the quotes to ensure repairs are being made as expected and in a timely manner
- Track availability and inventory of repair parts coming from the distributors
- Work closely with Pool Technicians and Pool Maintenance Mechanics regarding quotes and repair statuses
- Review Department of Health reports ensuring all items are corrected prior to re-inspection
- Serve as the point of contact and communicate with Property Managers, Board Members, and Department of Health Inspectors to cultivate positive relationships
- Submit parts for warranty
A Pool Trooper is someone who can recognize problems before they arise, be able to multitask high priority jobs, has strong communication skills, is detail oriented, and a self starter
Requirements
- 1-2 years experience in sales, account management, or customer service
- High school diploma or equivalent, required
- Some college is a plus
- Bilingual (Spanish) is a plus
- Knowledge of commercial pool equipment and DOH requirements is a plus
- B2B experience, required
- Position is full-time Monday-Friday working out of either our Ft. Myers or Naples location.
Benefits
We offer all full-time team members:
- Competitive Salary $50k-$60k (based on experience)
- Health Insurance (Medical, Dental, Vision)
- 401k with Match
- Growth Opportunities
- Paid Time-Off
- Short & Long-Term Disability Insurance
- Life Insurance
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