Commercial Lines Account Manager

4 weeks ago

San Antonio, United States IBC Insurance Agency Ltd Full time
Job DescriptionJob Description
  • Job Summary:

The Commercial Lines Account Manager assists in the production of new accounts and the retention of existing accounts. Provides prompt, efficient, high-quality service to designated accounts in support of Producer activities.

Fast-paced environment with significant telephone and personal disruption. Large number of multiple steps in complex system


Benefits

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Life Insurance


Responsibilities

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

    • Essential functions of the position include aiding clients with service needs and making changes to existing accounts. Specific service and marketing responsibilities are required in this position. Meets service and sales delivery standards and performs essential function to the quality and service standards developed by the agency.
    • Interact with customers to provide information or response to inquiries about products and services and to handle and resolve complaints.
    • Responsible for gathering the information and risk management recommendations for the renewal of designated accounts sixty days prior to renewal and for delivering renewals and/or policies for designated accounts, as needed, within five days of receipt.
    • Conducts periodic service calls for designated accounts.
    • Maintains and updates electronic and transactional files (if applicable).
    • Performs special projects at the request of designated clients after being approved by Manager. Policies and/or policy endorsement requests are to be completed within three days of date quoted to client.
    • Maintains a concern for timeliness and completeness when interacting with customers, agency and company personnel to minimize potential for errors and omissions claims.
    • Reviews renewals to determine if non-standard policies can be rewritten in a standard program. Prepares rewrite applications for business through companies no longer represented at least 30 days prior to renewal. Secures and submits required renewal underwriting information.
    • Receives phone calls and office visitors requesting quotes, changes to existing coverage and/or new policies. Completes changes/requests within 24 hours of receipt. Determines acceptability and placement, completes applications or endorsements, and collects premium when applicable.
    • Receives and reviews all terminations and cancellations to determine action to be taken, and takes needed action within 72 hours of receipt.
    • Follows up on outstanding claims and provides assistance in their resolution, as necessary.
    • Documents all material conversations with insureds and/or carriers regarding exposures and coverages.
    • Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities.
    • Maintains a cordial and effective relationship with clients, co-workers, carriers, vendors, and other business contacts.
    • Keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
    • Performs other functions as assigned by management

Requirements
  • SKILLS
  • Two years independent agency experience
  • Active Listener
  • Service Orientated
  • Reading Comprehension
  • Must be an assertive self-starter with the ability to influence others.
  • Should have demonstrated effective presentation skills through both verbal and written communications.
  • Ability to communicate orally and in writing with others to explain complex issues; receive and interpret complex information and respond appropriately.
  • Full knowledge of insurance products and usages.
  • Knowledge of insurance rating and underwriting procedures.
  • Ability to carry out complex tasks with many concrete and abstract variables.
  • EDUCATION
  • Prefer high school diploma or equivalent. Must have all licenses as required by the State Department of Insurance to discuss and/or sell insurance. Must also be current on all Continuing Education (CE) credits needed to renew license.

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