FIA Commercial Lines Service Manager

2 weeks ago


San Antonio, United States Frost Bank Full time

**FIA Commercial Lines Service Manager**

Location San Antonio, TX - Downtown Job Type Full time Job Id R227705 Posted Date: 02/02/2022 JOB DESCRIPTION **Current Frost employees must apply using the Careers application in Workday (not through this site)**

****Job Description****

As a **Commercial Lines Service Manager** with Frost Insurance Agency, you will be responsible for managing the planning, organizing, staffing, and operating activities of the commercial lines division, while creating and maintaining sales, service and quality standards. Responsibilities will include directly supervising daily activities of assigned Commercial Account Managers, Commercial Account Representatives, and Account Technicians; providing stewardship over departmental operations, including functional activities involving assigned client accounts, prospect proposals, and departmental files; conducting file audits to ensure compliance with established workflow and procedures; and allocating and adjusting workloads between Commercial Account Managers, Commercial Account Representatives, and Account Technicians as necessary. The candidate will assist in the analysis of account risk for new and renewal accounts; give technical expertise to commercial lines staff; and participate in the creation of the annual commercial lines department strategic action plan and implement the tactical plan to meet established goals.

***Required:***

* Texas P&C General Lines Agent license or ability to obtain within 90 days

* Proficient in Microsoft Office applications

* Excellent communication and organizational skills

* At least five years experience in commercial lines underwriting, marketing or account management or similar agency experience

***Preferred:***

* Bachelor's Degree

* Insurance professional designation such as CISR, ACSR, CIC, CRM, CPCU

* Prior experience in staff management



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