See more Collapse

Customer Service

2 months ago

Chico, United States Klean Kanteen Full time
Job DescriptionJob DescriptionSalary: $17.50 - $18.00 per hour (hourly rate determined based on the experience of the individual selected)

Posting closes on 7/17/24 at 4:30 pm Pacific Time


General Purpose:

The Customer Service role is a member of a dynamic team that interacts directly with customers to provide service levels that distinguish us from our competitors. This role specifically entails providing customer service support to all inbound customer inquiries by answering and directing phone calls, greeting guests and replying to emails and chat messages. Through these interactions, the aim is to ensure each customer’s needs are met promptly and efficiently, enhancing their overall experience with our organization.

 

This position will work as a liaison between Klean Kanteen’s consumers, dealers, distributors, reps, and channel managers, requiring a high degree of customer service orientation and close attention to detail.

 

Organizational Chart / Reporting Relationship:


Supervision Exercised:  None

Supervision Received:  Manager, Sales Operations

 

Essential Functions:

  • Front Desk Support: Serves as the welcoming ambassador for Klean Kanteen, offering a warm greeting to customers and guests as they arrive at the front door and manages all incoming calls
  • General Customer Service: Delivers excellent customer service to all internal and external customers via phone, email, chat and social media
  • Sales Staff Support: Processes dropship orders, enters wholesale orders and provides tradeshow and donation support

 

Duties / Responsibilities to accomplish Essential Functions:

Specific responsibilities may include, but are not limited to:


Mission and Values:

  • Is a champion and advocate of the mission in all actions and interactions with our customers, partners, and staff
  • Actively supports Klean Kanteen values


Leadership and Collaboration:

  • Actively supports a culture of accountability while maintaining the camaraderie and friendly nature so valued by the staff and leadership team of Klean Kanteen
  • Actively supports a culture of transparency to the team, distributors, retail partners, and consumers of Klean Kanteen.
  • Actively participates in the development plan for the team as in their own professional growth plan
  • Follows departmental processes and procedures
  • Measures and monitors progress against objectives and performance targets
  • Effectively collaborates with internal and external constituencies
  • Applies critical thinking skills to proactively support the sales organization


Front Desk Support:

  • Greet customers and guests at the front door and facilitate their guest experience
  • Manages all incoming calls with professionalism, ensuring prompt resolution of direct-to-consumer inquiries and effectively directing calls to the appropriate department
  • Manage pick-up orders
  • Maintain the organization of the supply closet and order office supplies as needed

 

General Customer Service:

  • Efficiently communicates and resolves customer service tickets, ensuring timely and satisfactory resolutions
  • Provides essential support to the Philippines staff by offering guidance, answering inquiries, providing backup, and addressing complex customer issues when necessary
  • Trains new Philippines staff members, as needed
  • Answers all customer service calls and voicemails, demonstrating proactive problem-solving skills
  • Facilitates seamless return processes, maintaining precision and a focus on efficiency and accuracy
  • Creates call tags and processes credit memos
  • Processes RMA batches as needed
  • Collaborates closely with Quality, Product Development, and Sales Operations teams to facilitate fluid communication regarding product feedback
  • Proactively identifies areas for improvement and opportunities for increased efficiencies within customer service operations
  • Maintains and updates customer service work instructions, replacement parts lists, FAQ’s, and macros to ensure accuracy and relevance, enhancing operational effectiveness
  • Monitors and replies to all customer service-related inquiries and comments on social media
  • Provides backup support to other Sales staff as needed, demonstrating flexibility and teamwork
  • Provides donations support
  • Provides tradeshow support
  • Performs other duties, as assigned

 

Job Qualifications:

 

Knowledge, Skill and Ability:

  • Strong professional communication skills written and verbal
  • Excellent customer service skills with internal and external customers both in-person and via other media such as email and telephone 
  • Ability to work under short deadlines as well as dynamic, potentially stressful customer service situations
  • Proficient in Microsoft Office Suite
  • Performs work in quality system environment
  • Must have excellent organizational skills; Ability to organize, plan and manage multiple priorities and tasks simultaneously 
  • Ability to make good decisions - think quickly, act decisively, inform others
  • Ability to understand and balance technical issues / solutions with time / cost / human factor
  • Ability to work independently, self-starter and self-motivated
  • Ability to prioritize, direct others as needed and always maintain confidentiality
  • Knowledge of Shopify

 

Education or Formal Training:

  • High School Graduate or G.E.D. equivalent required

                                                         

Experience:

Direct or relevant combination of training and experience that would provide the required knowledge, skills, and abilities to complete job duties

  • 3-5 years related experience in customer service, strongly preferred

 

Material and Equipment Directly Used:

  • Desktop PC, standard computer printers and faxes, copy machines and other office equipment

 

Working Environment/Physical Activities:

  • Standard business / cubicle environment
  • Bending, and reaching forward, sideways, and overhead
  • Finger dexterity to perform functions on computer and access files
  • Sitting for long periods at a time
  • Lifting to 30 lbs., as necessary to perform job functions
  • Some travel required for tradeshow support

 

 

EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY, EQUITY, AND INCLUSION / AMERICANS WITH DISABILITIES ACT COMPLIANT / VETERANS’ PREFERENCE POLICY / DRUG-FREE WORKPLACE

We have other current jobs related to this field that you can find below

  • Associate Customer Service Representative

    4 weeks ago

    Chico, United States California Water Service Group Full time

    The Associate Customer Service Professional provides exceptional customer service in person via phone, web, e-mail, and chat using proper etiquette, professional language and grammar. At California Water Service, we are passionate about delivering ex Customer Service, Customer Service Representative, Associate, Customer Experience, Representative, Business...

  • Customer Service Representative

    3 months ago

    Chico, United States DigitalPath Full time

    **Customer Service Representative** Full-Time in Chico, CA - Entry Level - Customer Service **CUSTOMER SERVICE REPRESENTATIVE** DigitalPath, Inc. is an expanding Chico-based Internet Company that is dedicated to building a positive workplace as we deliver high speed internet to rural communities. We currently have a Full-time opening for a Customer Service...

  • Customer Service Representative

    4 days ago

    Chico, United States Mad Engine Global, LLC. Full time

    Are you ready to join our amazing team as a Customer Service Representative? We are seeking highly motivated individuals who excel in a dynamic work environment. This is a full-time position with opportunities for growth within our organization! About Mad Engine Founded in 1987, Mad Engine has grown to become the leading global licensed apparel wholesaler...

  • Customer Service Representative

    3 months ago

    Chico, United States UST Select Full time

    Customer Service Representative Job Type Full-time Description **UST Select Overview** UST Select is a logistics solutions company. Were experts at managing warehouses, transitioning and delivering products, and interacting with customers. We provide solutions through an employee-led delivery model to execute a lasting impression, efficiently and...

  • Customer Service Representative

    5 days ago

    Chico, United States Motion LLC Full time

    SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES: Responds to basic customer inquiries regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk in...

  • Reception/Customer Service

    1 month ago

    Chico, United States Creative Composition Inc. Full time

    Job DescriptionJob DescriptionUnder the direction of the Sales Manager, Receptionist/CSR will be responsible for greeting clients and visitors to our office. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones, taking messages, filing job tickets and other secretarial...

  • Associate Customer Service Representative

    4 weeks ago

    Chico, United States California Water Co Full time

    California Water Service Job Description: The Associate Customer Service Professional provides exceptional customer service inperson via phone, web, e-mail, and chat using proper etiquette, professional language andgrammar. At California Water Service, we are passionate about delivering exceptional customer serviceexperiences to each and every customer we...

  • Customer Service Representative II

    2 months ago

    Chico, United States Enloe Medical Center Full time

    The Customer Service Representative II provides personalized and effective customer service to patients, family members, physician office staff, insurance companies and the general public. The Customer Service Representative II is responsible for res Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Skills, Patient

  • Insurance Customer Service Representative

    3 months ago

    Chico, United States Eduardo Rodriguez Insurance Agency Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesSet and confirm appointmentsDocument...

  • Customer Service Sales Representative

    3 weeks ago

    Chico, United States Jerry Vestesen District Office Full time

    Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests,...

  • Customer Service Sales Representative

    2 weeks ago

    Chico, United States Jerry Vestesen District Office Full time

    Job DescriptionJob DescriptionOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing...

  • Customer Service Sales Representative

    2 weeks ago

    Chico, United States Jerry Vestesen District Office Full time

    Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests,...

  • Travel Customer Service Support

    4 weeks ago

    Chico, United States LC EXCLUSIVE Full time

    Job DescriptionJob DescriptionWe are looking for a Customer Service Associate. The ideal candidate for this position is someone who has the drive to succeed and is passionate about the Sales industry. This individual should be able to create lasting relationships with clients and have superior listening and communication skills. The ideal candidate will...

  • Travel Customer Service Support

    1 month ago

    Chico, United States LC EXCLUSIVE Full time

    Job DescriptionJob DescriptionWe are looking for a Customer Service Associate. The ideal candidate for this position is someone who has the drive to succeed and is passionate about the Sales industry. This individual should be able to create lasting relationships with clients and have superior listening and communication skills. The ideal candidate will...

  • Retail Customer Service Associate

    3 months ago

    Chico, United States FedEx Office Full time

    POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

  • Customer Service

    4 months ago

    Chico, United States Klean Kanteen Full time

    **Customer Service - Domestic Dealer Support** Customer Service Chico, California Department **Customer Service** * Customer Service : Provides excellent customer service to all internal and external customers * Domestic Dealer Support: Specifically, provides support to domestic dealers, reps, and sales managers * General Administration : Provides data...

  • Spanish Speaking Sales and Customer Service Position

    3 months ago

    Chico, United States Allstate Insurance Agency - Suyoun Saeteurn Full time

    Job DescriptionJob DescriptionBenefits:401(k)Competitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offVision insurance Are you looking for a meaningful career in a local business that has national brand support people recognize and trust?As an Insurance Sales Professional, you will help grow a local Allstate agency by...

  • Customer Service Rep(07980)324 Walnut, Suite B

    3 months ago

    Chico, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionCSRTake in person and phone ordersComplete transactions with guest at registerHelp other stations when neededClean as you goFollow food safety standardsGood Customer service skillsHelp prep pizza items and label with dateMake pizzas when neededPass background testOver 18 years oldQualificationsover 18...

  • Customer Support Agent

    3 months ago

    Chico, United States Tri Counties Bank Full time

    Great Career Opportunity!! Customer Support Agent - Spanish speaking desired but not required Eligible for full-time benefits including up to 20 days paid vacation/holidays your first year, Medical/dental/vision coverage, Employee Stock Ownership Program and 401k. The hiring range for this opportunity is $17.00 to $19.20 per hour along with incentive...

  • Customer Experience Specialist

    2 months ago

    Chico, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...