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Branch Manager
2 months ago
Leads, coaches, and inspires a team of highly skilled professionals to consistently meet and exceed the specific financial needs of a designated community, including consumer and local businesses. Accountable for achieving sales, service, growth, retention, and profitability goals, while ensuring regulatory and legal compliance.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving.
Primary Accountabilities:
Financial/Production Accountabilities
- Develops and executes sales and service strategies and tactics to achieve branch goals, which may include the following:
- Profitability
- Deposit portfolio
- Lending portfolio
- Fee Income
- High Value Client Portfolio
Customer and Community Relationships
- Develops and executes sales and service strategies and tactics to achieve branch goals, which may include the following:
- Profitability
- Deposit portfolio
- Lending portfolio
- Fee Income
- High Value Client Portfolio
People Management
- Attracts, develops, and retains the right staff to achieve goals and objectives.
- Creates an environment where the Bank’s performance management process is administered seriously and fairly; builds trust and a shared team mission, holds others accountable, addresses performance issues appropriately, provides frequent development opportunities, inspires performance excellence, and makes investments to allow for the advancement of existing staff.
- Demonstrates an understanding of and actively supports the Bank’s EEO and AAP practices and policies. Embraces diversity and demonstrates the Bank’s core values in everyday behavior.
Ownership and Management of Key Processes
- Owns and manages the key processes required to achieve customer satisfaction and NOI of the designated branch; makes key business decisions to achieve desired results.
- Includes responsibility for approving policy exceptions and credit decisions, within stated authority limits.
- Balances risk versus opportunity/customer relationship, and ensures operation is efficient and sufficient to pass operational and compliance audits, and legal review.
- Provides a high level of customer responsiveness and service.
Minimum Qualifications:
Education:
- High School Diploma or GED
- Bachelor’s Degree from an accredited 4-year university preferred
Experience:
Branch Manager I:
- 5+ years banking or equivalent experience in a financial branch services environment
- 3+ years of sales of financial products
- 3+ years supervisor OR 1+ years management with demonstrated success utilizing leadership skills in a variety of situations
- 1+ years customer service management
- 1+ years of credit experience in consumer & small business or 1-year commercial banking
Branch Manager II:
- 7+ years banking, of which 5+ years as a branch manager
- 5+ years of multi-lending experience
- 5+ years sales of financial products
- 5+ years management, with demonstrated success managing a sales/service team.
- 5+ years of customer service management
Licenses and Certifications:
- Registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is required prior to performing any duties of a Mortgage Loan Originator (MLO), if applicable.
Physical Requirements & Working Conditions:
- Must be able to perform light physical work and to move or lift items including but not limited to boxes, files, and papers up to 20 pounds unless otherwise as indicated.
- Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
- Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
- Must be able to read and understand bank-related documents.
- Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
