Assistant Director of Enrollment Services
2 weeks ago
The New England Conservatory, an independent not-for-profit institution, is recognized internationally as a leader among music schools, educating and training musicians of all ages from around the world. With music students representing more than 40 countries, NEC cultivates a diverse, dynamic community for students, providing them with performance opportunities and high-caliber training by 225 internationally esteemed artist-teachers and scholars. NEC pushes the boundaries of making and teaching music through college-level musical training in classical, jazz, and Contemporary Improvisation. It offers unique interdisciplinary programs such as Entrepreneurial Musicianship and Community Performances & Partnerships that empower students to create their own musical opportunities. As part of NEC's mission to make lifelong music education available to everyone, the Preparatory School and School of Continuing Education delivers training and performance opportunities for children, pre-college students, and adults.
Description
The Assistant Director of Enrollment Services oversees Expanded Education’s recruitment, enrollment, registration, and retention of students. The position develops and oversees technology, processes, procedures, and goals associated with enrollment in NEC’s Expanded Education Department. This role involves developing and managing the technology, processes, procedures, and goals associated with enrollment. This position is a resource for prospective students and families on the application, audition processes, and registration. Working closely with faculty, the position coordinates audition and placement requirements across Expanded Education. Reporting to the Senior Director of Program Operations and Enrollment, this role also supervises the Enrollment Coordinator.
Responsibilities:
● Lead the operational aspects of NEC EE enrollment and registration, with a strong emphasis on CRM (Slate) and Registration system (ASAP) management.
● Partner with Expanded Education leadership on course offerings; manage course creation in the registration system (ASAP).
● Liaise with NEC EE Faculty members on application review; issue placement letters and manage registration follow-up.
● Serve as a key member of the NEC EE Scholarship Committee; facilitate financial aid application collection, prepare curriculum information for scholarship applicants, and distribute scholarship notifications.
● Collaborate with the Expanded Education leadership team to develop and implement strategic and annual budget plans for the department.
● Recommend and oversee the implementation of new and/or revised policies and procedures in support of enrollment management goals.
● Represent NEC to external stakeholders on behalf of the Expanded Education department.
● Analyze enrollment trends and financial aid data to recommend and implement process improvements.
● Other duties as assigned.
Qualifications
● Bachelor's degree or higher, and five or more years of experience working within a college setting; or equivalent combination of education, training, and experience.
● Strong technology and computer skills, with expertise in higher education-specific software and databases. Experience with Slate and ASAP is highly preferred.
● Exceptional customer service, interpersonal, and communication skills (both oral and written).
● Proven ability to exercise independent judgment, initiative, detail/accuracy, and follow-through.
● Ability to manage a high volume of tasks and projects in a fast-paced environment, both independently and collaboratively.
Benefits:
- Generous paid time off including a combination of vacation, sick, personal, birthday and holidays. Benefits provided on day 1. Medical, Dental and Vision Insurance with options for a Health Reimbursement Account, a Health Savings Account and/or Flexible Healthcare and Dependent Care savings account. Additional benefits with health insurance election including virtual primary, medical convenience and behavioral health care, fitness and weight loss reimbursements and discounted bike share memberships
- Retirement plan with a 403b employer contribution of 5% with no vesting period
- Transit Benefits with 50% of approved costs covered up to $130 a month.
- Basic Life/AD&D insurance, Short Term Disability and Long-Term Disability provided at no cost to employee with voluntary insurance offered for employee, spouse and children
- Free participation in NEC classes and ensembles as well as discounted individual lessons
- Employee Assistance Program
- Discounted YMCA membership
- Discounts on NEC cafeteria
- Free NEC concerts and library borrowing privileges
- Free access to some local museums and aquarium
NEC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, citizenship, disability, or veteran status.
Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, New England Conservatory of Music (NEC) commits to providing all current and prospective students and employees with access to the annual Campus Security and Fire Safety Report. This report will provide the reader with a record of statistics regarding crimes that were reported in the NEC community during the previous three years as well as College policies and procedures, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. This report may be accessed here. A paper copy can be requested by contacting NEC's Director of Public Safety at 290 Huntington Ave, Boston, MA 02115.
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