Customer Service Representative for a Call Center

7 days ago

Rocky Mount, United States Enterprise Call Center Full time
Job DescriptionJob DescriptionCompany Description

We recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace.  Our cloud-based technology ensures consistent representation of branding efforts around the world.

Job Description

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
  • Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
  • Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
  • Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Qualifications

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
  • Location: Any US resident except CA, CO, CT, MA, MD, NY, OR, WA, or WI


Additional Information

  • Paid Training
  • Paid Time Off
  • Flexible Schedule
  • Wellness Resources
  • Telehealth Care Plan
  • Training & Development
  • Advancement Opportunities
  • All your information will be kept confidential according to EEO guidelines.

  • Onsite Call Center Agent

    4 weeks ago

    Rocky Mount, United States Paramount Staffing LLC Full time

    Job DescriptionJob DescriptionAre you an experienced customer service professional looking to dive into your next opportunity? Paramount is seeking experienced Call Center Representatives to provide top-notch support to our valued clients. If you’re passionate about delivering exceptional service, resolving issues, and building positive relationships, we...

  • Onsite Call Center Agent

    3 weeks ago

    Rocky Mount, United States Paramount Staffing LLC Full time

    Job DescriptionJob DescriptionAre you an experienced customer service professional looking to dive into your next opportunity? Paramount is seeking experienced Call Center Representatives to provide top-notch support to our valued clients. If you’re passionate about delivering exceptional service, resolving issues, and building positive relationships, we...

  • Customer Service Representative

    1 month ago

    Rocky Mount, United States Davis Heating, Cooling, Plumbing & Electric Full time

    Job DescriptionJob DescriptionWho we areYou’re the best and you want to join a team that appreciates you, where you can create your own opportunities.We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Rocky Mount, Va. You’ve probably seen our trucks and our ads. What you don’t...

  • Customer Service Representative

    3 weeks ago

    Rocky Mount, United States Davis Heating, Cooling, Plumbing & Electric Full time

    Job DescriptionJob DescriptionWho we areYou’re the best and you want to join a team that appreciates you, where you can create your own opportunities.We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Rocky Mount, Va. You’ve probably seen our trucks and our ads. What you don’t...

  • Customer Service Representative

    3 weeks ago

    Rocky Mount, North Carolina, United States Circle K Full time

    Store : 770 N Wesleyan Blvd, Rocky Mount, North Carolina 27804Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Rocky Hill, United States CATIC Full time

    **JOB TITLE**: - Customer Service Representative**REPORTS TO**: - Title Services Manager**DEPARTMENT**: - Agent Services**FLSA STATUS**: - Non-exempt**LOCATION**: - Rocky Hill, CT (Hybrid position)**SUMMARY**: **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following: - Answer telephone calls within 15 seconds and greet caller in a professional,...

  • Call Center Customer Service- Spanish Speaking

    2 weeks ago

    Mount Prospect, United States American Freedom Insurance Company Full time

    **Call Center Customer Service - Spanish Speaking** - Bilingual Spanish/English - Good attendance record - Experience in Customer Service Field, Call Center, or Collections - Clerical or Data Entry Experience - Ability to Multi-Task and work in a fast paced, call center environment - Proficiency working on a computer - Confident with Phone Inquiries - Great...

  • Customer Service Representative

    1 week ago

    Rocky Hill, Connecticut, United States Richelieu Hardware Full time

    Company Overview Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial...

  • Call Center Representative

    2 weeks ago

    Mount Laurel, United States Fieldprint Full time

    About Us: **About Us** Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors. Fieldprint is at the forefront of our...

  • Customer Service Representative

    2 days ago

    Mount Vernon, United States 1-800-Radiators & AC of Mount Vernon Full time

    1-800-Radiator & A/C is looking for sales representatives to answer calls from customers and help them purchase auto parts for delivery from our warehouse in The Bronx, Manhattan, and Westchester County, NY. **Description**: - Are you a goal-oriented person who enjoys interactions with customers? Do you like to learn new things and be challenged every day?...

  • Call Center Customer Service- Spanish Speaking

    7 days ago

    Mount Prospect, United States American Freedom Insurance Company Full time

    Job DescriptionJob DescriptionCall Center Customer Service- Spanish SpeakingAmerican Freedom Insurance Company (AFIC) is a leader in the nonstandard automobile insurance industry. We are an expanding midsized, profitable company doing business in Illinois, Indiana, Pennsylvania, Tennessee and soon Texas. We are looking for a dedicated candidate to contribute...

  • Customer Service

    4 weeks ago

    Rocky Mount, United States Centric Business Systems Full time

    Job DescriptionJob DescriptionDispatcherDepartment: Administration Reports To: Call Center Manager  FLSA Status: Full Time /...

  • Customer Service

    3 weeks ago

    Rocky Mount, United States Centric Business Systems Full time

    Job DescriptionJob DescriptionDispatcherDepartment: Administration Reports To: Call Center Manager  FLSA Status: Full Time /...

  • Customer Service

    3 days ago

    Rocky Mount, United States Centric Business Systems - powered by UBEO Full time

    DispatcherDepartment: Administration Reports To: Call Center Manager FLSA Status: Full Time / HourlyPurpose The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.ResponsibilitiesTake incoming customer...

  • Customer Service

    3 days ago

    Rocky Mount, United States Centric Business Systems - powered by UBEO Full time

    DispatcherDepartment: Administration Reports To: Call Center Manager FLSA Status: Full Time / HourlyPurpose The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.ResponsibilitiesTake incoming customer...

  • Bilingual (English/Spanish) Customer Service Representative (Onsite)

    3 weeks ago

    Rocky Mount, United States GC Services Full time

    Inte. Logix is seeking a Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal c Customer Service Representative, Customer Service, English, Spanish, Bilingual, Customer Experience, Retail

  • Customer Service Representative Tennis Center- Recreation

    1 month ago

    Mount Pleasant, United States Mount Pleasant South Carolina Full time

    Customer Service Representative Tennis Center- Recreation Mt Pleasant, SC, USA Req #405 Thursday, March 21, 2024 Recreation Customer Service Representative - Tennis Center JOB SUMMARY: Processing registration for lessons, clinics and memberships for the Mount Pleasant Tennis Center. Must be able to interact with the public, answer questions &...

  • Customer Service Representative Tennis Center- Recreation

    3 weeks ago

    Mount Pleasant, United States Mount Pleasant South Carolina Full time

    Customer Service Representative Tennis Center- Recreation Mt Pleasant, SC, USA Req #405 Thursday, March 21, 2024 Recreation Customer Service Representative - Tennis Center JOB SUMMARY: Processing registration for lessons, clinics and memberships for the Mount Pleasant Tennis Center. Must be able to interact with the public, answer questions &...

  • Customer Service Representative

    1 week ago

    Rocky Hill, United States Richelieu Hardware Full time

    Company Overview Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial...

  • Bilingual (English/Spanish) Customer Service Representative (Onsite)

    3 weeks ago

    Rocky Mount, United States Intelogix Corporation Full time

    Overview InteLogix is seeking a Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused...