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Guest Service Supervisor

3 months ago

Sevierville, United States Blue Water Hospitality Group, LLC Full time
Job DescriptionJob Description

The Guest Services Supervisor ensures that all guests receive prompt and attentive service with a keen attention to detail. They will motivate their team to ensure guest satisfaction through participation and encouragement.

Essential Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide daily director for Guest Services staff to maintain ongoing operations and property systems. Responsible for scheduling and work assignment. Responsible for working with Leadership to train and onboard new hires and develop staff. May assist in recruitment
  • Provides direction to efficiently provide guest services such check in, check out process.
  • Provides onsite escalation for guest service-related issues before transferring to property management. Responds to guests' requests, problems, complaints and/or accidents presented at the front desk in an attentive, courteous and efficient manner
  • Works closely with leadership to ensure guest satisfaction
  • May support site assignment, group needs, and events as needed or directed. In absence of full-time guest service manager, this role may be the liaison between reservation center and sales and marketing to ensure group sales and events are handled with care at the property.
  • Attend daily and monthly department and planning meetings as requested. May participate in revenue management strategy calls to understand promotions and upcoming site related changes.
  • Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments
  • Is able to operate all aspects of the guest services computer system, including report generation and analysis, and simple edits to PMS system.
  • Provides a motivating environment for staff to exceed guest services.
  • Ensure the property is clean, orderly, well-manicured and guest ready at all times.

Performs other duties as assigned

Provides regular and reliable attendance

Job Qualifications:

  • High school diploma
  • Minimum 2 years of experience working in guest services

Success Factors:

  • Passion for exceeding guest expectations. Experience of providing exceptional Guest Service to the highest standard
  • Spectacular follow up and follow through
  • Keen attention to detail
  • Superior communication skills
  • Ability to successfully operate in high volume, time sensitive environment
  • Highly organized and detail-oriented
  • Computer and system savvy


Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.


This is a Seasonal position. Based on satisfactory work performance the candidate would enter into a seasonal temporary layoff for the winter months with a commitment to return in the spring.

Blue Water is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment.